CRM Online


Welcome to the CRM Online community, a virtual forum & education guide for Dynamics CRM online users and prospective users. This unique community is a part of the overall Dynamics CRM User Group (CRMUG), and provides specific content to the nuances of the Dynamics CRM Online version. In addition, this community provides guidance applicable to those companies currently assessing or implementing Dynamics CRM Online.

Whether you're a system administrator, business user, or more technical, CRMUG will connect you with your peers and the training you need to get the most out of your Dynamics CRM software. What are you waiting for?

Upcoming Virtual Programming

Join one of the hundreds of virtual programming options presented by subject matter experts and your CRM peers. Under the Upcoming CRMUG Events header below, click on a Tag button to filter by hot topics or perform a Keyword Search.    

Learn from Other CRM Online Users

Who better to learn tips, best practices and mistakes to avoid than other users? Connect with other CRM Online users by joining the CRM Online Special Interest Group (SIG) Community (featured on the right). We have other SIG communities too - check them out.  

Join a Roundtable Discussion

The early stages of choosing and implementing a new CRM system can be very daunting. Join one of our small group discussions to share and receive guidance on exactly where you are in the assessment and implementation life cycle. Select Roundtables from the Filter by Type drop down below to see the upcoming schedule. 

Access Training On Demand

All CRMUG virtual programming is recorded and available for CRMUG members on demand for training that fits their schedule. Visit the Recording Library to access relevant training for all CRM users (online and on premise) organized by topic. 

Not a CRMUG member? Limited recordings are available in the Public Recordings library

You can also find CRM Online specific recordings and materials in the CRM Online SIG Community (click on Explore More CRM Online Resources on the right or under the Library tab in the community).

Ask Questions, Get Real Answers

We all have questions, and the CRMUG community can provide your answers. If you want to connect specifically with CRM Online users, post it in the CRM Online community (on the right). To tap into the collective wisdom of the entire CRMUG community, ask your question in the Open Forum

Connect with Local CRM Users

Want to meet CRM Online users who live and work near you? Get engaged with your local CRMUG Chapter. Select Chapter from the Filter by Type drop down below to look for meetings in your area or type your state or city into the Keyword Search. 

CRMUG Academy

Sometimes you just need some hands-on practice under the supervision of someone who has been there, done that. CRMUG Academy classes provide the opportunity to work through CRM concepts and features in a virtual classroom environment - all led by a talented instructor from the CRMUG community. CRMUG Members SAVE 50% on each Academy class registration (yes, that is for each registrant for every class they register for)! Use the Academy Classes tag below or select Academy training from the Filter by Type drop down.  

CRM Online Community

CRM Online Resources

Upcoming CRMUG Events


CRMUG is your resource for great training and education on Dynamics CRM - from real life CRM users and partners. Understand what works and what doesn't, best practices, tricks for increasing user adoption, and more. Tap into the collective knowledge of your peers.