Education Benefits

Microsoft Dynamics® CRM is a complex software application, with robust features that are constantly evolving. Whether you are in the middle of an upgrade or working on a previous version, you can find the training you need to grow and enhance your skills.


Summit delivers the can't-miss annual conference for users of Microsoft Dynamics CRM. With credible peer-to-peer knowledge exchange at its core, this event provides focused learning and networking as users gain instrumental solutions for their everyday CRM challenges and larger organizational goals. Summit is the leading live event featuring user-produced education on how to maximize the performance of Dynamics CRM. Expertise is shared openly and honestly in an authentic community-driven environment that allows attendees to hone in on their product version, industry, and role - providing the ultimate customized experience that offers return on investment year-round. Knowledge gained at Summit has real-life application and the potential for remarkable results.

CRMUG Members enjoy significant discounts on Summit registration!

Find Out More about CRMUG Summit

The Largest CRM-focused Conference


Business Intelligence is one of the most important ways to ensure success for your Dynamics business. Your CRMUG membership now includes member access to the NEW Dynamics Power BI User Group (PBIUG). PBIUG is your hub for thousands of Power BI users, partners, and developers to exchange knowledge on how to best maximize Power BI to achieve business success.

Our resourceful PBIUG community is powered by users, for users and specializes in the delivery of member-driven education and enriched networking – helping to boost competencies, confidence levels and connections for our members. Get involved with the PBIUG community today so you can bring your business data to life.


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Members of CRMUG have access to hundreds of on-demand webinars ranging from tips and tricks to comprehensive how-to's. Webinars are created and led by end users and offer invaluable training by those who know the product best.

Although you must be a member to access the full collection of these recordings, there are a few featured webinars available to non-members to illustrate the exceptional level of content and training available through CRMUG.

View Featured Webinar Recordings

Training that Fits Your Schedule


With a robust calendar of webinars, there is new training available every week to improve your working knowledge of Dynamics CRM. Whether you are rolling out additional functionality or need a refresher, there is a webinar to suit your needs.

CRMUG Members can attend all live webinars; select webinars are available for non-members.

View Upcoming Webinar Schedule


Members enjoy a free CRMUG Magazine subscription. Published three times per year, these issues are filled with useful articles to help you optimize your Dynamics CRM deployment and highlights your CRM peers who are active members of the CRMUG community. The magazine is a top rated member benefit and lives on as a print publication in a digital world!


Browse Current & Past Issues


CRMUG Academy offers comprehensive classes for administrators, department heads, and power-users of Dynamics CRM. A multitude of live, virtual classes are offered on a weekly basis or take classes anytime through on-demand offerings, including the popular CRM Administrator Black. The Black Belt Series brings users through a set of four classes to help you master Dynamics CRM administration, configuration, reporting, workflows and more.

Are you looking to earn continuing education credits? Whether you attend a virtual course or an onsite course prior to a conference, many Academy courses qualify for CPE credits. 

CRMUG Members receive a 50% discount on all Academy courses.

View CRMUG Academy Courses  Learn More about CRM Black Belt


Are you an experienced user of Dynamics CRM? Pay it forward to the CRMUG community, build your network and enhance your professional resume by sharing your expertise. Volunteerism with CRMUG takes on many forms including writing articles, developing and presenting a virtual webinar, speaking in-person at a conference or serving on a committee - to name a few. Join CRMUG today and experience the satisfaction of giving back to your peers.

Explore Volunteer Opportunities

Give back to the CRMUG community


The user group community is a conduit for users to serve as a collective voice to Microsoft as it relates to the future direction of the Dynamics CRM product. Join CRMUG today and make your voice heard.