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    Email received on a Closed Case

    By: Tina Silver , a minute ago
    Posted in: Customer Engagement & Dynamics CRM Forum

    We currently create a Case for every email received unless it has a token matching an existing case.  This causes an issue for us sometimes because a customer replies to an email for a case that we already ...

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    Dynamics 365 for Phones - Dashboard view showing different ...

    By: Emilia Scott , an hour ago
    Posted in: Customer Engagement & Dynamics CRM Forum

    Hello everyone, Wondering if anyone experienced this... I have configured My Open Opportunities Dashboard for both desktop and Mobile and installed Dynamics 365 for Phones. On the App the dashboard shows ...

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    RE: Duplicate Contact Mitigation

    By: Ryan Pennett , 4 hours ago
    Posted in: Customer Engagement & Dynamics CRM Forum

    Hi Jordan, We have a product called Paribus 365 Search and Detect which allows users to see any matching records for the given Contact record they are on, providing a 360-degree view of the contact. This ...

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