CRMUG Denmark (Billund) Chapter Meeting 2019 Q3

When:  Nov 20, 2019 from 9:30 AM to 3:00 PM (CET)
Associated with  Denmark – CRM
This time we will visit LEGO and see how they use Dynamics CRM.
Main topic for the meeting will be PowerBI and user adoption.

9:30:    Welcome

9:35:    Crm @ LEGO

10:30:  Break

10:45:  PowerBi in a CRM context - Michael Schmidt, ProActive

11:30:  Lunch

12:30:  User adoption

               4-5 small sessions 15-20 session from the members on user adoption lessons learned (good as bad)

  • How to use Personas in user adoption , Britt Damkjaer
  • Roll out of worksflows - does and donts, Lars Houbak
  • Use of dashboard in adoption, Katja Jepsen
  • Processes that support daily work, Stig Højmark Jensen
  • Bottom up and top down User adoption – Grass roots and management focus, Jesper Pihl Jensen

14:00:  Break

14:15:  Discussions/networking on the topics of the day

14:50:  Goodbye

Everyone needs to be registred in the reception so please arrive before 9:30
We will stay in Kantine 2

Note that this event will be in english.

Driving instructions:


Havremarken 1, 7190 Billund.


Please see below snippet of Havremarken 1. You need to quickly register at the reception to get your visitor card. We will be ready to take you to Canteen 2, where the User Group meeting takes place.

The parking lot close to the reception is likely to fill up, but you can park all around the building (as you can see below). You don’t have to register your car. Looking forward to welcoming you.



Kantine 2, Havremarken 1
7190, Billund
Event Image


Pernille Poulsen