Customer Engagement & Dynamics CRM Forum

We are on 2022  Wave 1 with "Modern" Advanced Find not turned on.  

When I do a new Advanced Find for Cases and try to add the Origin column to the view, it is not available under the Case entity/table.  If I select an existing Advanced Find and attempt to modify it, the Origin column is there and works fine.  I did a little poking around and found a new "Master Case" entity with an Origin column available, but when I add that to my find there is no data in the column.

I entered a support case to Msft, and they suggested that I add the column to the App I am using.  When I attempt to do that, the column is not available to add.

Any ideas as to what else I can try?  This almost seems like a "Modern Advanced Find" issue, but I've triple checked that it is not enabled in our tenant.  Screenshots below for clarity.

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Eva Sandvik
Senior Access Control Analyst
Sharp Community CONNECT
San Diego CA
D365 Online
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Hi Eva,

Have you checked if the field has been set to invisible? 

https://dynamics.mittermair.pro/2020/06/16/case-origin-not-visible-in-personnel-view/

Also, I have just checked my environment with MAF disabled too and the column is available but my environment is running 2022 release wave 2 so it may have been inadvertently fixed by MS. 



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Regards, Adam Travers
Empath Services Ltd
Southampton
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Original Message:
Sent: Oct 21, 2022 05:20 PM
From: Eva Sandvik
Subject: Missing "Origin" field/column in Advanced Find

We are on 2022  Wave 1 with "Modern" Advanced Find not turned on.  

When I do a new Advanced Find for Cases and try to add the Origin column to the view, it is not available under the Case entity/table.  If I select an existing Advanced Find and attempt to modify it, the Origin column is there and works fine.  I did a little poking around and found a new "Master Case" entity with an Origin column available, but when I add that to my find there is no data in the column.

I entered a support case to Msft, and they suggested that I add the column to the App I am using.  When I attempt to do that, the column is not available to add.

Any ideas as to what else I can try?  This almost seems like a "Modern Advanced Find" issue, but I've triple checked that it is not enabled in our tenant.  Screenshots below for clarity.

------------------------------
Eva Sandvik
Senior Access Control Analyst
Sharp Community CONNECT
San Diego CA
D365 Online
------------------------------