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Export Customer Service Schedule (Business Hours) within a Solution

  • 1.  Export Customer Service Schedule (Business Hours) within a Solution

    SILVER CONTRIBUTOR
    Posted Jul 01, 2022 09:48 AM
    Hi All,

    Is it possible to export a Customer Service Schedule within a Solution from one Environment to another? I have a Customer Service Schedule assigned to an SLA so I ideally do not want to have to create a new Customer Service Schedule and assign it to the SLA each time. 

    Any help would be appreciated.

    Many thanks

    ------------------------------
    Regards, Adam Travers
    Empath Services Ltd
    Southampton
    ------------------------------


  • 2.  RE: Export Customer Service Schedule (Business Hours) within a Solution

    SILVER CONTRIBUTOR
    Posted Jul 04, 2022 11:34 AM

    I managed to find the solution for this if anyone else ever comes across the same issue.

    Steps to enable calendar export and import:

    Go to Customer Service Hub> Service Management>>Service Configuration Settings>Calendar export and import option>Enable to yes >Save and close.



    ------------------------------
    Regards, Adam Travers
    Empath Services Ltd
    Southampton
    ------------------------------

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