Customer Engagement & Dynamics CRM Forum

Last month, we learned that we needed to purchase a storage plan. (Our licenses changed and this was part of it but we didn't know it.) So we purchased storage based on where stuff was in September. 

Yesterday I get an alert that we're out of space again. I go look and now it's doubled in just 3 weeks. Only about 10 people have access to write records and there are only 50 accounts with attachments. (All totalling under 100mb or so based on the sandbox. It's all small stuff like pdfs or word docs.) 

We don't have Exchange - we're using imap with Gmail but even then - it's only outbound messaging once in a blue moon. (So there's no emails & attachments there.) 

I changed logs to only store for 6 mos (vs indefinite) and deleted some old import files / jobs as suggested on a MS article that I found but that didn't really work either.  Free up storage space - Power Platform

What am I missing? Where did all of this data come from? It's not as if this instance is big but it went from just under 2gb to 5 (database) and from 5 to 10gb on the file size. Literally in 3 weeks from when the CIO posted the purchase was complete...  I don't want to go and ask for more storage only for it to reproduce again like a herd of bunnies. 

Thanks for any articles / insights you might have on this... 

Last month, we learned that we needed to purchase a storage plan. (Our licenses changed and this was part of it but we didn't know it.) So we purchased storage based on where stuff was in September. 

Yesterday I get an alert that we're out of space again. I go look and now it's doubled in just 3 weeks. Only about 10 people have access to write records and there are only 50 accounts with attachments. (All totalling under 100mb or so based on the sandbox. It's all small stuff like pdfs or word docs.) 

We don't have Exchange - we're using imap with Gmail but even then - it's only outbound messaging once in a blue moon. (So there's no emails & attachments there.) 

I changed logs to only store for 6 mos (vs indefinite) and deleted some old import files / jobs as suggested on a MS article that I found but that didn't really work either.  Free up storage space - Power Platform

What am I missing? Where did all of this data come from? It's not as if this instance is big but it went from just under 2gb to 5 (database) and from 5 to 10gb on the file size. Literally in 3 weeks from when the CIO posted the purchase was complete...  I don't want to go and ask for more storage only for it to reproduce again like a herd of bunnies. 

Thanks for any articles / insights you might have on this... 

Thank you Donal for sharing that I can get deeper details with that icon! (Apparently I found that last month but forgot about that as it was a new thing to explore.) Seeing that - I can see that in production, our space actually went down. (Not by much - but clearly my deleting of some logs / import files did help.)

If all of the graph data points - nothing is going up by much. It's all pretty flat. (First image is from September, 2nd is current.) The sandbox is very similar but with a reduction as I have been trying to delete stuff to figure out what is going on. 

So now the question I have is this - since the space is literally the same as last month, do I have to buy enough storage for both production AND the sandbox? (From what I can find - it seems like I do have to pay for that storage... I didn't think the sandbox counted against our storage?)  If this is the case - then I am super confused as to why it was happy when we got the initial storage and then later decided "sorry buddy - you need to buy more." 

What do folks do for this? Pay for enough storage for both environments? Nuke the sandbox data when not in use and spin it up on the fly? (on the fly being a few hours to copy prod down to sandbox?)  What's happening to our environment as a whole as it's being grumpy about storage? (Are we in danger of losing data?) 

Last month, we learned that we needed to purchase a storage plan. (Our licenses changed and this was part of it but we didn't know it.) So we purchased storage based on where stuff was in September. 

Yesterday I get an alert that we're out of space again. I go look and now it's doubled in just 3 weeks. Only about 10 people have access to write records and there are only 50 accounts with attachments. (All totalling under 100mb or so based on the sandbox. It's all small stuff like pdfs or word docs.) 

We don't have Exchange - we're using imap with Gmail but even then - it's only outbound messaging once in a blue moon. (So there's no emails & attachments there.) 

I changed logs to only store for 6 mos (vs indefinite) and deleted some old import files / jobs as suggested on a MS article that I found but that didn't really work either.  Free up storage space - Power Platform

What am I missing? Where did all of this data come from? It's not as if this instance is big but it went from just under 2gb to 5 (database) and from 5 to 10gb on the file size. Literally in 3 weeks from when the CIO posted the purchase was complete...  I don't want to go and ask for more storage only for it to reproduce again like a herd of bunnies. 

Thanks for any articles / insights you might have on this... 

Last month, we learned that we needed to purchase a storage plan. (Our licenses changed and this was part of it but we didn't know it.) So we purchased storage based on where stuff was in September. 

Yesterday I get an alert that we're out of space again. I go look and now it's doubled in just 3 weeks. Only about 10 people have access to write records and there are only 50 accounts with attachments. (All totalling under 100mb or so based on the sandbox. It's all small stuff like pdfs or word docs.) 

We don't have Exchange - we're using imap with Gmail but even then - it's only outbound messaging once in a blue moon. (So there's no emails & attachments there.) 

I changed logs to only store for 6 mos (vs indefinite) and deleted some old import files / jobs as suggested on a MS article that I found but that didn't really work either.  Free up storage space - Power Platform

What am I missing? Where did all of this data come from? It's not as if this instance is big but it went from just under 2gb to 5 (database) and from 5 to 10gb on the file size. Literally in 3 weeks from when the CIO posted the purchase was complete...  I don't want to go and ask for more storage only for it to reproduce again like a herd of bunnies. 

Thanks for any articles / insights you might have on this... 

Last month, we learned that we needed to purchase a storage plan. (Our licenses changed and this was part of it but we didn't know it.) So we purchased storage based on where stuff was in September. 

Yesterday I get an alert that we're out of space again. I go look and now it's doubled in just 3 weeks. Only about 10 people have access to write records and there are only 50 accounts with attachments. (All totalling under 100mb or so based on the sandbox. It's all small stuff like pdfs or word docs.) 

We don't have Exchange - we're using imap with Gmail but even then - it's only outbound messaging once in a blue moon. (So there's no emails & attachments there.) 

I changed logs to only store for 6 mos (vs indefinite) and deleted some old import files / jobs as suggested on a MS article that I found but that didn't really work either.  Free up storage space - Power Platform

What am I missing? Where did all of this data come from? It's not as if this instance is big but it went from just under 2gb to 5 (database) and from 5 to 10gb on the file size. Literally in 3 weeks from when the CIO posted the purchase was complete...  I don't want to go and ask for more storage only for it to reproduce again like a herd of bunnies. 

Thanks for any articles / insights you might have on this...