I am looking for some input from organizations that are using Customer Voice.
On the surface, Customer Voice looks interesting - especially since it is built on Dataverse. However, when I start to dig a bit more into Customer Voice, it looks like the development of the product has died. E.g. I was expecting a simple feature like reminder e-mails to be a part of the product. I can also see this was in preview - but that was all the way back in January 2021 - and has still not been delivered. Also, no new features for Customer Voice are included in the latest release waves.
I can see that @Jukka Niiranen is predicting that Customer Voice will become part of the Viva Suite. Moreover, the Product Manager of Customer Voice has left Microsoft. So, my question: Is it worth using Customer Voice in its current state? Or should we simply wait for some more clarity around the product - or explore alternative solutions that can integrate with Dataverse? BR,Niels
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