Public Recordings - Customer Engagement/CRM

Tribridge: Making CRM a Success Through User Adoption 

Apr 02, 2015 04:19 PM

CRM has grown to a $20 billion business, but attaining maximum customer satisfaction with the solution remains elusive.

Recent evidence shows that the speed of CRM deployments is often given priority over usability and value to users, causing adoption to suffer after the sizzle of the “implementation” is over. By moving beyond deployment to having a greater focus on the user and customer experience, you can truly see a return on your CRM investment.

In this CRMUG Partner Showcase by Tribridge, you will learn how to increase user adoption and help your organization get more out of Microsoft Dynamics® CRM in 2015 and beyond. Watch this webinar and discover:

  • Reasons CRM adoption can hold the key to delivering amazing customer experiences
  • Techniques to utilize CRM to seize customer intelligence and achieve more personalized customer relationships
  • Ways to impact your bottom line by improving customer experiences
  • Tips to boost productivity and user engagement with simple Microsoft Dynamics® CRM enhancements
  • Methods to improve user experiences with Tribridge Adoption Essentials

The CRMUG Partner Showcase was developed so user group members could learn more about specific products and services available in the marketplace. The Dynamics CRM User Group is not in a position to specifically endorse any companies or products. Your participation in this program is voluntary. As always, CRMUG encourages you to evaluate ancillary products and services thoroughly when contemplating adding them to your optimal portfolio.

#Mobile #PartnerSolutions #Sales #Marketing #Admin #UserAdoption #Admin #Technical #CRM2015 #Integration #WebinarRecording #Technical #CRM2013

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Webinar recording   15.82MB   1 version
Uploaded - Apr 02, 2015

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