Search Results: Technical

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Earn Your CRMUG Academy Black Belt!

Academy- Administrator Black Belt Training Series on Demand The CRMUG® Academy Administrator Black Belt Training Series is a structured, four-class online series for Microsoft Dynamics CRM administrators, super users, and department heads. The series is designed to help you master the...

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Get to Know Sales Automation with CRM Online

Get to Know Sales Automation for CRM Online .register ( text-align: center; font-size: 18px; font-family: "Segoe UI", "DejaVu Sans", "Trebuchet MS", Verdana, sans-serif; font-weight:bold; ) .register a:link ( ...

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Dynamics CRM Portals - CMS or Framework/DIY?

Recently,Microsoft made headlines with their recent acquisition of Adxstudio,a well-known provider of an application development framework for buildingportals within Dynamics CRM. For thepast several years, the opportunity to provide a self- service portal forexternal users has evolved...

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Microsoft Dynamics CRM: Email to Case – limitations and comparison with IOTAP solution

The spring '14 release brings in Enterprise Case Management functionality for Microsoft Dynamics CRM 2013 Online and On-Premise. The features include automatic case creation, managing entitlements (how much service to provide to customers), managing SLA's (First response time, resolution time),...