Hi, I am brand new to Dynamics. We are currently implementing the online version with the Unified Interface. We have a CRM we have been using for over 10 years which we will progressively retire as we roll out D365. In our current CRM users can insert their commonly used email templates into responses using a keyboard shortcut. I cannot see anything like that in D365. From what I can see, a user will have search for a template but even that has many steps. First step click the insert email template button, then choose recipient vs regarding, then type in your search term then select your template. Basically, we are looking at 4-5 clicks vs 1 click. Has anyone found a shortcut way of inserting email templates?