Customer Engagement & Dynamics CRM Forum

I've hit a bit of an issue closing of bookings, where selecting the "Completed" status overrides the End Time to the current date and time:


This appears to be controlled by a plugin on the Field Service solution. This is obviously undesirable as we update these bookings retroactively a lot of the time, and it leads to inaccurate recording of the meeting time. Has anyone else experienced this, and have any ways that this might be resolved? I don't think I can change the behaviour of the plugin, and was unsure if I should just create additional fields to capture this data.

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Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
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We have recently learned about bookings, I just wanted to wish you well on figuring out this issue. We generally suggest our Self Scheduler product because it is more versatile with field service.


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Sarah Weber
Centric Consulting
Cincinnati OH
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Original Message:
Sent: Mar 26, 2021 12:00 PM
From: Tom Pickles
Subject: Bookable Resoure Booking overriding End Time on completion

I've hit a bit of an issue closing of bookings, where selecting the "Completed" status overrides the End Time to the current date and time:


This appears to be controlled by a plugin on the Field Service solution. This is obviously undesirable as we update these bookings retroactively a lot of the time, and it leads to inaccurate recording of the meeting time. Has anyone else experienced this, and have any ways that this might be resolved? I don't think I can change the behaviour of the plugin, and was unsure if I should just create additional fields to capture this data.

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
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