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Hyperlink in auto-email to UI NOT Classic

  • 1.  Hyperlink in auto-email to UI NOT Classic

    Posted 5 days ago
    Hi all,

    I'm hoping you can help me with a problem we are facing in the Unified INterface with email workflows.  We have a lot of notification email workflows that fire an email when something changes on a record.  Within that email, our users like having a link to the record so they can navigate quicker.  As of now, when I put in the Record URL (Dynamic) in the workflow create email template, it takes the users to the classic interface.  This also happens whether we have classic on or off.  Do you know if there is an easy way to change the link to push them to the record in the UI instead?

    Thank you!

    ------------------------------
    Vanessa Lopez
    Black Knight Inc.

    ------------------------------


  • 2.  RE: Hyperlink in auto-email to UI NOT Classic

    GOLD CONTRIBUTOR
    Posted 5 days ago
    Edited by Seth Bacon 5 days ago

    Hi @Vanessa Lopez​!

    My understanding is that the Record URL uses the Default app instead of a specific model-driven app which is causing the issue. I don't have a great answer yet on how to have the URL be dynamics without using an insert link that has the record's GUID and the URL of the app.

    @Gus Gonzalez or @Joel Lindstrom have you resolved this item yet?



    ------------------------------
    Seth T. Bacon
    RSM
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  • 3.  RE: Hyperlink in auto-email to UI NOT Classic

    Posted 5 days ago
    Thank you!  That is what I'm having to do now but it is a real pain to test because the URL changes in every environment :(

    ------------------------------
    Vanessa Lopez
    Black Knight Financial Services
    Jacksonville FL
    ------------------------------



  • 4.  RE: Hyperlink in auto-email to UI NOT Classic

    Posted 5 days ago
    Hi Vanessa,

    Our team has been using a publicly available workflow tool, courtesy of Damien Raschkovan, to solve this very issue. It is a suite of workflow-enhancing tools, including updated URLs for the Unified Interface.

    Check out #66 on the Github page: https://github.com/demianrasko/Dynamics-365-Workflow-Tools

    You will still need to update your workflows, but this will take care of getting the right URL for the app you're using.

    Thanks,


    ------------------------------
    Alex Fredrickson
    Armanino
    San Ramon
    ------------------------------



  • 5.  RE: Hyperlink in auto-email to UI NOT Classic

    Posted 5 days ago
    Thank you for responding!
    I use the tool once in a while and didn't even think to check to see if they have anything new I can use.

    ------------------------------
    Vanessa Lopez
    Black Knight Financial Services
    Jacksonville FL
    ------------------------------



  • 6.  RE: Hyperlink in auto-email to UI NOT Classic

    SILVER CONTRIBUTOR
    Posted 5 days ago
    Hi Vanessa,

    I just tried this in one of my sandox environment where 2020 release wave 1 is enable, and found out that it send me url that takes me to the new Unified Interface. Following is the url that I got when I tested it:
    https://trial.crm3.dynamics.com:443/main.aspx?etc=1&id=94cd9f66-754f-ea11-a812-000d3af4346a&histKey=686215202&newWindow=true&pagetype=entityrecord

    Could you please let me know if you have "Show legacy app to everyone, not just admins" turned off or not:

    Also could you please copy the url that the users are getting in an email, it would help me to debug the issue correctly.

    I am not sure if MS has updated this feature in the 202 Wave release 1 or is this something that is not changed.

    Thanks
    Jay


    ------------------------------
    JayBuddhdev
    https://www.powerappsd365.com
    ReginaSKCanada
    ------------------------------



  • 7.  RE: Hyperlink in auto-email to UI NOT Classic

    Posted 2 days ago
    Thank you so much for this!  We are only in preview mode for the latest release but we will push the update in our DEV and see what happens.
    If this isn't resolved with the latest release, I'll be reaching out for help!

    ------------------------------
    Vanessa Lopez
    Black Knight Financial Services
    Jacksonville FL
    ------------------------------



  • 8.  RE: Hyperlink in auto-email to UI NOT Classic

    Posted yesterday
    Thank you so much everyone for the help!  The new release for online in April does fix the issue.  I hope you all have a great rest of the week :)

    ------------------------------
    Vanessa Lopez
    Black Knight Financial Services
    Jacksonville FL
    ------------------------------



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