I have a workflow that sends an email to customers when a Case is closed inviting them to take part in a Voice of Customer survey. Occasionally we close an old Case that triggers this email, which causes confusion for the customer. I need to add a check condition to the workflow that only allows it to trigger if the elapsed time between the Created On date is in the last 14 days. Can someone tell me if this Check Condition will accomplish this, or if I need to do something different:
Case --> Modified On --> Is Less Than or Equal To --> Case-{14 Days After Created On}
Thanks!
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Nancy Peterson
Senior Business Analyst
Pitsco Education
Pittsburg KS
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