Customer Engagement & Dynamics CRM Forum

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!



------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Hi @Brooke Browne, that is odd behaviour.  Check whether any Talent solution layers have been automatically installed​ (filter for Managed to reduce the list).  We found that the Playbook solution got automatically installed a few months ago but this is part of the Sales app so we are licensed for it even though we aren't using it.

If you are System Admin, do you get the same behaviour as the users when clicking on each tile app?

Might also be worth checking on your Dynamics licensing that something weird hasn't happened where you do you actually have Talent licences (but not assigned to anyone).

If the above doesn't answer the question, I'd suggest raising a support call with Microsoft.

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK
------------------------------

Original Message:
Sent: Dec 19, 2019 05:34 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Hi Mark! Dusting this thread off that I ignored when I went on vacation :)

The same thing happens for me when I click on, it asks me to verify the license. So I'll probably have to put in a ticket with microsoft, but I'm dealing with some more pressing tickets so I'll just tell everyone to ignore these for now.

If people go straight to the org.crm.dynamics.com url instead of home.dynamics, it at least filters the apps to the Sales ones, and excludes the Talent ones.

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Original Message:
Sent: Dec 20, 2019 04:59 AM
From: Mark Aston
Subject: Talent Apps showing up in Dynamics Home?

Hi @Brooke Browne, that is odd behaviour.  Check whether any Talent solution layers have been automatically installed​ (filter for Managed to reduce the list).  We found that the Playbook solution got automatically installed a few months ago but this is part of the Sales app so we are licensed for it even though we aren't using it.

If you are System Admin, do you get the same behaviour as the users when clicking on each tile app?

Might also be worth checking on your Dynamics licensing that something weird hasn't happened where you do you actually have Talent licences (but not assigned to anyone).

If the above doesn't answer the question, I'd suggest raising a support call with Microsoft.

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK

Original Message:
Sent: Dec 19, 2019 05:34 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Hi @Brooke Browne, no problem, thanks for the update.  If you do raise a MS ticket, let us know what they come back with.​

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK
------------------------------

Original Message:
Sent: Jan 08, 2020 03:45 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

Hi Mark! Dusting this thread off that I ignored when I went on vacation :)

The same thing happens for me when I click on, it asks me to verify the license. So I'll probably have to put in a ticket with microsoft, but I'm dealing with some more pressing tickets so I'll just tell everyone to ignore these for now.

If people go straight to the org.crm.dynamics.com url instead of home.dynamics, it at least filters the apps to the Sales ones, and excludes the Talent ones.

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX

Original Message:
Sent: Dec 20, 2019 04:59 AM
From: Mark Aston
Subject: Talent Apps showing up in Dynamics Home?

Hi @Brooke Browne, that is odd behaviour.  Check whether any Talent solution layers have been automatically installed​ (filter for Managed to reduce the list).  We found that the Playbook solution got automatically installed a few months ago but this is part of the Sales app so we are licensed for it even though we aren't using it.

If you are System Admin, do you get the same behaviour as the users when clicking on each tile app?

Might also be worth checking on your Dynamics licensing that something weird hasn't happened where you do you actually have Talent licences (but not assigned to anyone).

If the above doesn't answer the question, I'd suggest raising a support call with Microsoft.

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK

Original Message:
Sent: Dec 19, 2019 05:34 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

@Brooke Browne - I have a ticket open with Microsoft on this very topic. It has been open for a couple of months now. They have reproduced the issue in their internal system, but, as of yet, no resolution or a time frame for a resolution. ​

------------------------------
Aaron Back
Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
ACE Microtechnology
_______________________________________
CRMUG Board Member
CRMUG Chapter Leader - Cincinnati, Ohio
------------------------------

Original Message:
Sent: Jan 08, 2020 03:45 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

Hi Mark! Dusting this thread off that I ignored when I went on vacation :)

The same thing happens for me when I click on, it asks me to verify the license. So I'll probably have to put in a ticket with microsoft, but I'm dealing with some more pressing tickets so I'll just tell everyone to ignore these for now.

If people go straight to the org.crm.dynamics.com url instead of home.dynamics, it at least filters the apps to the Sales ones, and excludes the Talent ones.

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX

Original Message:
Sent: Dec 20, 2019 04:59 AM
From: Mark Aston
Subject: Talent Apps showing up in Dynamics Home?

Hi @Brooke Browne, that is odd behaviour.  Check whether any Talent solution layers have been automatically installed​ (filter for Managed to reduce the list).  We found that the Playbook solution got automatically installed a few months ago but this is part of the Sales app so we are licensed for it even though we aren't using it.

If you are System Admin, do you get the same behaviour as the users when clicking on each tile app?

Might also be worth checking on your Dynamics licensing that something weird hasn't happened where you do you actually have Talent licences (but not assigned to anyone).

If the above doesn't answer the question, I'd suggest raising a support call with Microsoft.

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK

Original Message:
Sent: Dec 19, 2019 05:34 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Wow, thanks Aaron! Interesting to know that it's not because of something we accidentally did.

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------

Original Message:
Sent: Jan 09, 2020 09:22 AM
From: Aaron Back
Subject: Talent Apps showing up in Dynamics Home?

@Brooke Browne - I have a ticket open with Microsoft on this very topic. It has been open for a couple of months now. They have reproduced the issue in their internal system, but, as of yet, no resolution or a time frame for a resolution. ​

------------------------------
Aaron Back
Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
ACE Microtechnology
_______________________________________
CRMUG Board Member
CRMUG Chapter Leader - Cincinnati, Ohio

Original Message:
Sent: Jan 08, 2020 03:45 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

Hi Mark! Dusting this thread off that I ignored when I went on vacation :)

The same thing happens for me when I click on, it asks me to verify the license. So I'll probably have to put in a ticket with microsoft, but I'm dealing with some more pressing tickets so I'll just tell everyone to ignore these for now.

If people go straight to the org.crm.dynamics.com url instead of home.dynamics, it at least filters the apps to the Sales ones, and excludes the Talent ones.

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX

Original Message:
Sent: Dec 20, 2019 04:59 AM
From: Mark Aston
Subject: Talent Apps showing up in Dynamics Home?

Hi @Brooke Browne, that is odd behaviour.  Check whether any Talent solution layers have been automatically installed​ (filter for Managed to reduce the list).  We found that the Playbook solution got automatically installed a few months ago but this is part of the Sales app so we are licensed for it even though we aren't using it.

If you are System Admin, do you get the same behaviour as the users when clicking on each tile app?

Might also be worth checking on your Dynamics licensing that something weird hasn't happened where you do you actually have Talent licences (but not assigned to anyone).

If the above doesn't answer the question, I'd suggest raising a support call with Microsoft.

------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK

Original Message:
Sent: Dec 19, 2019 05:34 PM
From: Brooke Browne
Subject: Talent Apps showing up in Dynamics Home?

We don't have Talent licenses, yet my users are seeing the Talent: Attract and Talent: Onboard app tiles in their home.dynamics screen. When they click it asks to verify the license, but we don't have anything enabled. Is this a normal thing others are seeing? It's quite annoying for someone like me that wants my users to have a clean, minimalist experience!

------------------------------
Brooke Browne
Marketing Director
Smartbridge
Houston TX
------------------------------