I am looking for the best practice to change two of our our address fields - state/province and country/region - to be chosen from a global option set rather than a text field. I found a great article related to this, but it dates back to 2012 and is based on CRM 2011. We are using D365 online v9.Adding a State or a Province Field that is a Dropdown or Lookup in CRM 2011Do any of my CRMUG community friends know of a resource that might be more recent?Have you implemented the same thing in your organization?If so, what should I watch out for?Any insight is appreciated.Lisa Johnson
In our system we have 3 different set fields for country/address! I know this is ugly, but this is historical.
Anyway, the trick to make this work well is to synchronize the values between the 3 sets of fields. We wrote a plugin that does it. When a field is updated, the plugin modifies the 2 other fields accordingly.
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