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Outlook Dynamics 365 icon in Sent Items

  • 1.  Outlook Dynamics 365 icon in Sent Items

    Posted Mar 30, 2020 05:00 AM
      |   view attached
    Hi all
    Just wondering if anyone else has experienced the following?
    I have one user that has the Dynamics 365 icon available in her Outlook (client) Inbox and can link emails from Outlook into Dynamics fine.
    When she switches to her Sent items folder, the Dynamics 365 icon is greyed out.   Mine isn't, so I can't work out why this would be.

    Any help gratefully received please.

    Thanks
    Amanda

    ------------------------------
    Amanda Squires
    Met Office
    Exeter
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Outlook Dynamics 365 icon in Sent Items

    MICROSOFT MVP
    Posted Mar 30, 2020 10:30 AM
    When you switched to the Sent Items, did you select an email message? The Dynamics 365 button will be greyed out until you select an email message.

    ------------------------------
    Aaron Back
    Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
    ACE Microtechnology
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Outlook Dynamics 365 icon in Sent Items

    Posted Mar 30, 2020 11:06 AM

    Hi Aaron

    Yes we tried that – I thought she might have clicked on an un-linkable email (like appointment response), but the icon remained greyed out.

    Thanks for responding ��

    Amanda




    Academy - Online Interactive Learning from Experts


  • 4.  RE: Outlook Dynamics 365 icon in Sent Items

    MICROSOFT MVP
    Posted Mar 30, 2020 01:57 PM
    Check out this article. it's from a couple of years ago, but may help in your specific situation.

    https://ramontebar.net/2017/10/11/dynamics-365-outlook-app-button-inactive/ 

    ------------------------------
    Aaron Back
    Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
    ACE Microtechnology
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Outlook Dynamics 365 icon in Sent Items

    Posted Apr 03, 2020 04:18 AM
    That's great Aaron, thank you.

    ------------------------------
    Amanda Squires
    Met Office
    Exeter
    ------------------------------

    Academy - Online Interactive Learning from Experts


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