We are fairly new to working with Cases, but I was going to add a new field called Contact Customer (yes/no) when I saw that OOTB there is a field called "customercontact". The mystery to me is that I can see the field in the solution, but it is nowhere to be found if you try to add it to a Cases form or a BPF. Is it only usable in certain ways? I see it mentioned connected to Incidents, but we don't do that. It seems if the field is there, it should be usable anywhere. Any help solving this mystery is appreciated. I don't want to create a new field if it is not necessary. Thank you!
#CRM2016 on Prem
#CustomerService
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Ruth Kastberg
Director
Christian Broadcasting Network
Virginia Beach VA
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