Tim,
A 3rd-party vendor developed a custom integration using OAuth. The solution was installed in 2016 so it needed some minor updates to make it work with the Unified Interface. For example, it was looking for the div#crmForm selector which doesn't exist anymore.
Bob
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Bob Chang
CRM Application Developer
Cystic Fibrosis Foundation
Bethesda MD
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Original Message:
Sent: Mar 09, 2020 12:07 PM
From: Tim Neau
Subject: NICE inContact Contact Center as a Service (CCaaS) Integration
Bob,
How did you end up giving inContact access to CRM ? Did you enable the Internet-Facing Deployment (IFD) with OAuth so they could use the REST API, or some other way?
Tim
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Tim Neau
Systems Developer
Federated Insurance
Owatonna MN
Original Message:
Sent: Mar 09, 2020 09:59 AM
From: Bob Chang
Subject: NICE inContact Contact Center as a Service (CCaaS) Integration
Tim,
We currently use InContact and as of right now, the Click2Call function is not working in the new Unified Interface. Perhaps you can confirm this with them. I'm developing a custom control as a work around.
Bob
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Bob Chang
CRM Application Developer
Cystic Fibrosis Foundation
Bethesda MD
Original Message:
Sent: Mar 06, 2020 10:48 AM
From: Tim Neau
Subject: NICE inContact Contact Center as a Service (CCaaS) Integration
We're looking into integrating our Dynamics 365 CRM with the NICE inContact Contact Center as a Service (CCaaS).
Does anyone have any experience with this company and product?
We would like to come up with a best practice for the integration that we can also use for other vendors going forward.
#CRM2016
#Technical
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Tim Neau
Systems Developer
Federated Insurance
Owatonna MN
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