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Xpertdoc - October 2020
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Auditing on admin changes

  • 1.  Auditing on admin changes

    SILVER CONTRIBUTOR
    Posted Jun 16, 2020 12:25 PM
    Is there a way to audit changes made by admins?  Or specifically, changes to fields?

    I have a field that I customized the OOB option set.  I changed the options to reflect our organization.  I then created workflows to use the new option choices.  Everything was working great on 5/18 when I last used the workflow for something, but now I see that the option set has reverted back to the OOB options.  I'm so baffled at how it changed back.  Does MS push changes out that could edit my option set back to their default?

    Any ideas how I could see what happened?

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    Jennifer (Norton) Coville
    Business Development Systems Analyst
    Harden
    Jacksonville FL
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Auditing on admin changes

    SILVER CONTRIBUTOR
    Posted Jun 17, 2020 10:02 AM
    Hi, I'm not sure if there is auditing on CRM customizations. Is it possible you imported another solution which overwrites your customization?

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    Hasan Bazerbashi
    Sr. CRM/.NET Developer
    Cineplex Inc.
    Toronto ON
    ------------------------------

    Original Message
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Auditing on admin changes

    Posted Jun 19, 2020 07:04 AM
    Hi Jennifer,

    please check the solution history: https://community.dynamics.com/crm/b/debajitcrm/posts/quick-tip-solution-history-in-dynamics-365

    ------------------------------
    Alexander Ruiter
    CRMMAN
    Bussum
    ------------------------------

    Original Message
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Auditing on admin changes

    SILVER CONTRIBUTOR
    Posted Jun 19, 2020 07:40 AM
    The solution history log is interesting.  I reached out to MS on this and they confirmed there is no auditing on admin changes.  Also, they can't trace any changes they made without knowing when my option set reverted.  They asked me to manually customize the option set labels again, then monitor to see if it reverts back.  If it does, then they will have more information to investigate.

    ------------------------------
    Jennifer (Norton) Coville
    Business Development Systems Analyst
    Harden
    Jacksonville FL
    ------------------------------

    Original Message
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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