Customer Engagement & Dynamics CRM Forum

Is there a way to audit changes made by admins?  Or specifically, changes to fields?

I have a field that I customized the OOB option set.  I changed the options to reflect our organization.  I then created workflows to use the new option choices.  Everything was working great on 5/18 when I last used the workflow for something, but now I see that the option set has reverted back to the OOB options.  I'm so baffled at how it changed back.  Does MS push changes out that could edit my option set back to their default?

Any ideas how I could see what happened?

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Jennifer (Norton) Coville
Business Development Systems Analyst
Harden
Jacksonville FL
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Hi, I'm not sure if there is auditing on CRM customizations. Is it possible you imported another solution which overwrites your customization?

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Hasan Bazerbashi
Sr. CRM/.NET Developer
Cineplex Inc.
Toronto ON
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Original Message:
Sent: Jun 16, 2020 12:25 PM
From: Jennifer Norton
Subject: Auditing on admin changes

Is there a way to audit changes made by admins?  Or specifically, changes to fields?

I have a field that I customized the OOB option set.  I changed the options to reflect our organization.  I then created workflows to use the new option choices.  Everything was working great on 5/18 when I last used the workflow for something, but now I see that the option set has reverted back to the OOB options.  I'm so baffled at how it changed back.  Does MS push changes out that could edit my option set back to their default?

Any ideas how I could see what happened?

------------------------------
Jennifer (Norton) Coville
Business Development Systems Analyst
Harden
Jacksonville FL
------------------------------

Hi Jennifer,

please check the solution history: https://community.dynamics.com/crm/b/debajitcrm/posts/quick-tip-solution-history-in-dynamics-365

------------------------------
Alexander Ruiter
CRMMAN
Bussum
------------------------------

Original Message:
Sent: Jun 16, 2020 12:25 PM
From: Jennifer Norton
Subject: Auditing on admin changes

Is there a way to audit changes made by admins?  Or specifically, changes to fields?

I have a field that I customized the OOB option set.  I changed the options to reflect our organization.  I then created workflows to use the new option choices.  Everything was working great on 5/18 when I last used the workflow for something, but now I see that the option set has reverted back to the OOB options.  I'm so baffled at how it changed back.  Does MS push changes out that could edit my option set back to their default?

Any ideas how I could see what happened?

------------------------------
Jennifer (Norton) Coville
Business Development Systems Analyst
Harden
Jacksonville FL
------------------------------

The solution history log is interesting.  I reached out to MS on this and they confirmed there is no auditing on admin changes.  Also, they can't trace any changes they made without knowing when my option set reverted.  They asked me to manually customize the option set labels again, then monitor to see if it reverts back.  If it does, then they will have more information to investigate.

------------------------------
Jennifer (Norton) Coville
Business Development Systems Analyst
Harden
Jacksonville FL
------------------------------

Original Message:
Sent: Jun 19, 2020 07:04 AM
From: Alexander Ruiter
Subject: Auditing on admin changes

Hi Jennifer,

please check the solution history: https://community.dynamics.com/crm/b/debajitcrm/posts/quick-tip-solution-history-in-dynamics-365

------------------------------
Alexander Ruiter
CRMMAN
Bussum

Original Message:
Sent: Jun 16, 2020 12:25 PM
From: Jennifer Norton
Subject: Auditing on admin changes

Is there a way to audit changes made by admins?  Or specifically, changes to fields?

I have a field that I customized the OOB option set.  I changed the options to reflect our organization.  I then created workflows to use the new option choices.  Everything was working great on 5/18 when I last used the workflow for something, but now I see that the option set has reverted back to the OOB options.  I'm so baffled at how it changed back.  Does MS push changes out that could edit my option set back to their default?

Any ideas how I could see what happened?

------------------------------
Jennifer (Norton) Coville
Business Development Systems Analyst
Harden
Jacksonville FL
------------------------------