You are needing for different industries different customer properties (->fields). I think, this is a very common task in every CRM implementation. This requirement does not only come up, when you are working in different industries, it also comes up in one industry. For example, when you are describing customers in the health care industry you will be interested in the number of beds if the account type is a hospital. For a pharmacy, the sales area might be more interesting. This simple example illustrates that customer properties will be dependent on the customer type.
It is a very good idea to organize user forms in a way that they only show up those fields, relevant for the current customer type. This will improve the user experience and prevent for mistakes in data entry.
It is hard to give any advice how you could best organize customer specific properties on your forms. The best solution depends on many factors like the current organization of data on the form, the users (are there different users for different industries?) and of the importance of these properties. Here some of my thoughts:
I hope this helps a little.
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