Microsoft provides two ways to enable Outlook for CRM.
The comparison of features and Pros and Cons of both the system can be found from below blogs.
Here are Some useful Websites and Blogs to get more information on this Topic.
Yes, we can attach an email to multiple entities in CRM? For example, if we have an email to several people within one company. Can we attached that email to the account, all the individual contacts, and opportunity?
You can do this by Using 'Set regarding' function in a proper manner. You can find a proper tutorial on how to use 'Set regarding' in below mentioned blog.https://docs.microsoft.com/en-us/dynamics365/outlook-app/dynamics-365-app-outlook-user-s-guideThis answer is provided by Shruti Modi, Associate Consultant, CRM, Synoptek.
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