Customer Engagement & Dynamics CRM Forum

Trying to Add Labels from a Multi Select Option Set to email templates

  • 1.  Trying to Add Labels from a Multi Select Option Set to email templates

    GOLD CONTRIBUTOR
    Posted Oct 19, 2021 09:51 AM
    Hello,

    I'm trying to insert the labels from a multi-select option set into an email template for users to access but I am just getting the number values when it pulls into the template.  I found this article on how to get the labels to display but it looks like this process doesn't work in the new email editor as I can't manually insert dynamic text like I used to be able to with the old editor.

    1 - does anyone know of an easy way to insert the labels of a MSOS without creating a workflow?

    2 - does anyone know of a way to insert dynamic text directly in the email template body in the new editor?

    Thanks

    Eric

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    Eric Veneziano
    Sales System Analyst
    Minitab, Inc.
    State College PA
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