Is it possible that the geocoding for the start/end points is incorrect?
You are asking about the Universal Resource Scheduling (URS) feature is used by FSA. According to the documentation, it is using the location of the start/end of the current technician, and making an API call to Bing maps:
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-travel-time------------------------------
If this answered your question, please click on the arrow button next to Reply Inline and choose 'Make Best Answer.'
Thanks.
Nelson Johnson, Solution Architect
BroadPoint, Inc., Bethesda MD
Link with me!
https://www.linkedin.com/in/nelsonjohnson/------------------------------
Original Message:
Sent: Nov 08, 2019 11:42 AM
From: Lauren Palsgrove
Subject: How is Geo Code Distance Determined?
How is the Geo Code distance determined in the schedule board for universal resource scheduler? I am booking a requirement in the same city as the resource, but the travel time is over an hour.
Thank you!
------------------------------
Lauren Palsgrove
------------------------------