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D365 for Marketing System Email Templates "no items found"

  • 1.  D365 for Marketing System Email Templates "no items found"

    Posted Dec 13, 2018 10:36 AM

    Hi, 

    We're just beginning to look at using D365 for Marketing internally, and I've done much of the initial configuration with ease thus far. I'm building out Customer Journeys, and I want to schedule some marketing emails to be sent. When I select new and am taken to the email template page, there are no templates available, and the search says, "no items found." Any ideas where I can get these free templates, and how I reload them?

    Thank you!



    ------------------------------
    Hillary Horning, MCP
    Channel Manager
    Dynamicweb North America
    South Bend, IN
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  • 2.  RE: D365 for Marketing System Email Templates "no items found"

    SILVER CONTRIBUTOR
    Posted Dec 14, 2018 03:10 AM
    It sounds like some components may not have been properly provisioned when you first ran the setup for the marketing app. You will want to re-run it, which should add any missing components. These links might help:
    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/purchase-setup
    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/apply-updates#update-core

    ------------------------------
    Matt Wittemann
    Senior Director, Presales Consulting
    ClickDimensions
    The Hague
    ------------------------------



  • 3.  RE: D365 for Marketing System Email Templates "no items found"

    Posted Dec 17, 2018 08:54 AM
    Hi Matt,

    I ran the update and it was successful, however, the email templates are still missing. I've done most of the configuration, but I'm tempted to uninstall and reinstall. Is there anything else I can try prior?

    Thank you,

    ------------------------------
    Hillary Horning
    Marketing
    Dynamicweb
    Los Angeles CA
    ------------------------------



  • 4.  RE: D365 for Marketing System Email Templates "no items found"

    SILVER CONTRIBUTOR
    Posted Dec 17, 2018 09:06 AM
    Hi Hillary, Check to see if the sample data is installed (includes things like emails and customer journeys):
    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/additional-settings

    ------------------------------
    Matt Wittemann
    Senior Director, Presales Consulting
    ClickDimensions
    The Hague
    ------------------------------