Customer Engagement & Dynamics CRM Forum

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Mobile App Activities View

  • 1.  Mobile App Activities View

    Posted Nov 27, 2019 12:50 PM
    Whenever I go to Activities on the mobile app (on my phone), it shows this weird calendar view instead of a list view.  Is there a way to change that default back to the way it used to be?

    Jennifer (Norton) Coville
    Jacksonville FL

  • 2.  RE: Mobile App Activities View

    Posted Nov 29, 2019 01:16 PM
    @Jennifer Norton - Try the below steps and this should solve the issue.

    • Sign into Dynamics 365 as a System Admin.
    • Navigate to Settings>Customizations>Customize the System. ​
    • Expand Entities
    • Click on the "Activity" entity. 
    • Select the "Controls" tab at the top.
    • Check to see if a Calendar control was added. If so, it may be set as the default for "Phone".
    • On the "Read-only Grid (default)" line, select "Web", "Phone", "Tablet". (see below image)
    • Be sure to Publish the changes.

    Aaron Back
    Microsoft MVP | Sr. Microsoft Dynamics 365 Consultant
    ACE Microtechnology
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio


  • 3.  RE: Mobile App Activities View

    Posted Dec 05, 2019 03:45 PM
    That's exactly what I was looking for.  Thank you!

    Jennifer Norton
    Jacksonville FL


  • 4.  RE: Mobile App Activities View

    Posted Dec 06, 2019 09:25 AM
    @Aaron Back,
    I have this happening when someone creates a person view of activities, but on the computer (not sure about mobile).  So, the system views are ok, but it is the personal view that is now showing in a calendar format.  Any ideas?​

    Laura Mortick
    Marketing Information Systems Manager
    Olathe KS
    Kansas City CRMUG Chapter Leader


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