Customer Engagement & Dynamics CRM Forum

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)


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Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

I'd say they are appearing because of the Power Automate and/or Power Apps licenses. To have more control over who appears in each environment have a look at security groups as described here, https://docs.microsoft.com/en-us/power-platform/admin/control-user-access.

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Feridun Kadir
Principal Consultant, MVP
Expert CRM Services Ltd
Stansted
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Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

I think it's your Flow and Power Automate licences, they used to have a CDS element that made them appear in Dynamics as enabled users despite no Dynamics licence.  I can't see that is the case anymore.  But Office 365 Security Groups are they way forward - that way you can control exactly who is in which environment.

------------------------------
Stewart Tranter
Business Systems Manager
TCL Group
Derbyshire, UK
------------------------------

Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

Hi Gretchen,
I've seen this with two of my clients. The first time MS said to give the person a license (wait about 15 minutes - it takes time for the syncing to happen), then remove the license (again waiting about 15 minutes to remove).  However, recently (as in yesterday) this "trick" wasn't working and MS support had us remove the user from the Business Unit. (not the business unit from the user - it's a required field) and that finally did set the user to disabled.

------------------------------
Angela Worland
Microsoft Dynamics CRM Consultant
Velosio
Dublin OH
------------------------------

Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

Angela you got it. I went into the business unit, disabled all the user who don't need to be in the test environment and now they're no longer listed as active users. Thank you! I'll try my manged solution again now. :) 

As for the power apps licenses, I don't nesc want to take that away from everyone since some departments are actively tinkering with it... (Plus I think they're getting it automatically since it's the free version.) 

Thank you for your help & suggestions everyone. :)

------------------------------
Gretchen Garcia
IT Technician
Denver Public Library
Denver CO
------------------------------

Original Message:
Sent: Feb 25, 2020 09:25 AM
From: Angela Worland
Subject: D365 users / licenses

Hi Gretchen,
I've seen this with two of my clients. The first time MS said to give the person a license (wait about 15 minutes - it takes time for the syncing to happen), then remove the license (again waiting about 15 minutes to remove).  However, recently (as in yesterday) this "trick" wasn't working and MS support had us remove the user from the Business Unit. (not the business unit from the user - it's a required field) and that finally did set the user to disabled.

------------------------------
Angela Worland
Microsoft Dynamics CRM Consultant
Velosio
Dublin OH

Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

As an addition to this, I'd suggest you set up Active Directory groups for Dynamics users. Perhaps one for Administrators, and another for all Users. Each group needs to be complete. Once you've done this, select this group in the administration area for the Dynamics environment. It will disable all users who are not in the group, leaving a nice clean list of users. Much easier than fiddling with permissions!

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh
------------------------------

Original Message:
Sent: Feb 25, 2020 01:47 PM
From: Gretchen Garcia
Subject: D365 users / licenses

Angela you got it. I went into the business unit, disabled all the user who don't need to be in the test environment and now they're no longer listed as active users. Thank you! I'll try my manged solution again now. :)

As for the power apps licenses, I don't nesc want to take that away from everyone since some departments are actively tinkering with it... (Plus I think they're getting it automatically since it's the free version.)

Thank you for your help & suggestions everyone. :)

------------------------------
Gretchen Garcia
IT Technician
Denver Public Library
Denver CO

Original Message:
Sent: Feb 25, 2020 09:25 AM
From: Angela Worland
Subject: D365 users / licenses

Hi Gretchen,
I've seen this with two of my clients. The first time MS said to give the person a license (wait about 15 minutes - it takes time for the syncing to happen), then remove the license (again waiting about 15 minutes to remove).  However, recently (as in yesterday) this "trick" wasn't working and MS support had us remove the user from the Business Unit. (not the business unit from the user - it's a required field) and that finally did set the user to disabled.

------------------------------
Angela Worland
Microsoft Dynamics CRM Consultant
Velosio
Dublin OH

Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------

That's a thing?? Oh goodness I am totally doing that. That will make life way easier! Ok - adding that to the list of things to do setting up this space. This adventure has been full of things to learn. :)

------------------------------
Gretchen Garcia
IT Technician
Denver Public Library
Denver CO
------------------------------

Original Message:
Sent: Feb 26, 2020 01:44 AM
From: Tom Pickles
Subject: D365 users / licenses

As an addition to this, I'd suggest you set up Active Directory groups for Dynamics users. Perhaps one for Administrators, and another for all Users. Each group needs to be complete. Once you've done this, select this group in the administration area for the Dynamics environment. It will disable all users who are not in the group, leaving a nice clean list of users. Much easier than fiddling with permissions!

------------------------------
Tom Pickles
Business Systems Developer
Visit Scotland
Edinburgh

Original Message:
Sent: Feb 25, 2020 01:47 PM
From: Gretchen Garcia
Subject: D365 users / licenses

Angela you got it. I went into the business unit, disabled all the user who don't need to be in the test environment and now they're no longer listed as active users. Thank you! I'll try my manged solution again now. :)

As for the power apps licenses, I don't nesc want to take that away from everyone since some departments are actively tinkering with it... (Plus I think they're getting it automatically since it's the free version.)

Thank you for your help & suggestions everyone. :)

------------------------------
Gretchen Garcia
IT Technician
Denver Public Library
Denver CO

Original Message:
Sent: Feb 25, 2020 09:25 AM
From: Angela Worland
Subject: D365 users / licenses

Hi Gretchen,
I've seen this with two of my clients. The first time MS said to give the person a license (wait about 15 minutes - it takes time for the syncing to happen), then remove the license (again waiting about 15 minutes to remove).  However, recently (as in yesterday) this "trick" wasn't working and MS support had us remove the user from the Business Unit. (not the business unit from the user - it's a required field) and that finally did set the user to disabled.

------------------------------
Angela Worland
Microsoft Dynamics CRM Consultant
Velosio
Dublin OH

Original Message:
Sent: Feb 24, 2020 08:06 PM
From: Gretchen Garcia
Subject: D365 users / licenses

We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

​

------------------------------
Gretchen Garcia
Systems Admin
Denver Public Library
Denver CO
------------------------------