Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

D365 users / licenses

Jump to Best Answer
  • 1.  D365 users / licenses

    TOP CONTRIBUTOR
    Posted Feb 24, 2020 08:07 PM
    We're in the process of moving to cloud. So I am trying to set stuff up so we can begin building our first solution.... It seems that D365 has enabled many of our users, but yet - almost none of them actually have a Dynamics license assigned to them. (I've only assigned them to the IT team so far in Azure.) As such, one of the licensed solutions we've purchased is unhappy with the # of users. I can't seem to disable this user like I could in 8.5 - so I am not sure what I am missing. Below are the screen shots of what licenses this user does have but yet - they're active in Dynamics... I'm so confused - what am I missing? :)

    Screen shot of Azure licenses
    azure license 2



    ------------------------------
    Gretchen Garcia
    Systems Admin
    Denver Public Library
    Denver CO
    ------------------------------


  • 2.  RE: D365 users / licenses

    MICROSOFT MVP
    Posted Feb 25, 2020 03:23 AM
    I'd say they are appearing because of the Power Automate and/or Power Apps licenses. To have more control over who appears in each environment have a look at security groups as described here, https://docs.microsoft.com/en-us/power-platform/admin/control-user-access.

    ------------------------------
    Feridun Kadir
    Principal Consultant, MVP
    Expert CRM Services Ltd
    Stansted
    ------------------------------



  • 3.  RE: D365 users / licenses

    GOLD CONTRIBUTOR
    Posted Feb 25, 2020 05:04 AM
    I think it's your Flow and Power Automate licences, they used to have a CDS element that made them appear in Dynamics as enabled users despite no Dynamics licence.  I can't see that is the case anymore.  But Office 365 Security Groups are they way forward - that way you can control exactly who is in which environment.

    ------------------------------
    Stewart Tranter
    Business Systems Manager
    TCL Group
    Derbyshire, UK
    ------------------------------



  • 4.  RE: D365 users / licenses
    Best Answer

    Posted Feb 25, 2020 09:25 AM
    Hi Gretchen,
    I've seen this with two of my clients. The first time MS said to give the person a license (wait about 15 minutes - it takes time for the syncing to happen), then remove the license (again waiting about 15 minutes to remove).  However, recently (as in yesterday) this "trick" wasn't working and MS support had us remove the user from the Business Unit. (not the business unit from the user - it's a required field) and that finally did set the user to disabled.

    ------------------------------
    Angela Worland
    Microsoft Dynamics CRM Consultant
    Velosio
    Dublin OH
    ------------------------------



  • 5.  RE: D365 users / licenses

    TOP CONTRIBUTOR
    Posted Feb 25, 2020 01:48 PM
    Angela you got it. I went into the business unit, disabled all the user who don't need to be in the test environment and now they're no longer listed as active users. Thank you! I'll try my manged solution again now. :)

    As for the power apps licenses, I don't nesc want to take that away from everyone since some departments are actively tinkering with it... (Plus I think they're getting it automatically since it's the free version.)

    Thank you for your help & suggestions everyone. :)

    ------------------------------
    Gretchen Garcia
    IT Technician
    Denver Public Library
    Denver CO
    ------------------------------



  • 6.  RE: D365 users / licenses

    TOP CONTRIBUTOR
    Posted Feb 26, 2020 01:44 AM
    As an addition to this, I'd suggest you set up Active Directory groups for Dynamics users. Perhaps one for Administrators, and another for all Users. Each group needs to be complete. Once you've done this, select this group in the administration area for the Dynamics environment. It will disable all users who are not in the group, leaving a nice clean list of users. Much easier than fiddling with permissions!

    ------------------------------
    Tom Pickles
    Business Systems Developer
    Visit Scotland
    Edinburgh
    ------------------------------



  • 7.  RE: D365 users / licenses

    TOP CONTRIBUTOR
    Posted Feb 26, 2020 12:14 PM
    That's a thing?? Oh goodness I am totally doing that. That will make life way easier! Ok - adding that to the list of things to do setting up this space. This adventure has been full of things to learn. :)

    ------------------------------
    Gretchen Garcia
    IT Technician
    Denver Public Library
    Denver CO
    ------------------------------



If you've found this thread useful, dive deeper into User Group community content by role