Customer Engagement & Dynamics CRM Forum

  • 1.  Inbound Emails not created

    SILVER CONTRIBUTOR
    Posted 13 days ago
    Hello,

    We recently setup an inbound email queue to manage case creation from our customers.  Periodically one or two emails will hit our target inbox, but not show up in the CRM queue or generate an email record.  I recently turned on auditing on email messages to make sure the users aren't deleting the email rather than it not getting generated in the first place.  My other thought is that the users are often foldering emails in the inbox itself, and CRM might not be able to process them if the emails quickly move to a folder.  Is there anything else I should troubleshoot?  The inbound email process is new to me so I'm not sure where to start.

    We are CRM 8.1 on prem.

    Thanks!
    Kyle

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    Kyle Hess
    Red River
    Claremont NH
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    Conference-CRMUG_200x200


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