Customer Engagement & Dynamics CRM Forum

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Task Outlook Sync

  • 1.  Task Outlook Sync

    Posted 12-12-2018 10:18 AM
    Hello,

    I have been able to get tasks, appointments, and contacts to sync with our exchange server. However the reminder it sends is automatically set to the due date. The reminder at that time is helpful but I was wondering is there a way to set when you should get the reminder in outlook from CRM?

    I assume people have done this but I cant seem to find any forum explaining on how to go about this.

    Thanks!

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    Jonathan O'Brien
    AY McDonald
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  • 2.  RE: Task Outlook Sync

    TOP CONTRIBUTOR
    Posted 23 days ago
    Jonathan,

    Great question.

    I don't think there's a way to modify the default date of notification. It has always defaulted to due date.

    However, maybe this is something that you can automate with a workflow, for example, send a workflow on 1 day before due date or something along those lines.

    Another way to approach this would be to create a view that shows activities with a "due date this week" so users check that view in Dynamics (maybe their Dashboard?) so they can see what's coming that week, and this will promote the usage of Dynamics 365.

    Good Luck!

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    Gus Gonzalez
    7x Microsoft MVP, CRMUG All-Star
    CEO, Elev8 Solutions
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  • 3.  RE: Task Outlook Sync

    TOP CONTRIBUTOR
    Posted 22 days ago
    @Gus Gonzalez I have a follow up question on this.  We have turned off syncing (we use the new app, not the add-in) because when items sync from CRM to Outlook, they don't show the link to the record in CRM.  I understand from MSFT that this is something that has not been developed yet - we opened a case with them about 6-9 months ago.  Have you heard when/if this will be addressed?  thanks! Laura​

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    Laura Mortick
    Marketing Information Systems Manager
    Terracon
    Olathe KS
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