Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

D365 for Marketing: Issues with Content Assist - Message

  • 1.  D365 for Marketing: Issues with Content Assist - Message

    Posted Feb 26, 2020 05:15 AM

    Hi everyone,

    I've got some issues with the newest update of the D365 for Marketing. It doesn't allow me to use the Message entity within the Content Assist during the creation of a marketing e-mail.

    What do I want to do? 
    Within my marketing email I've the possibility to add dynamic values such as a subscription center, name of the contact, my twitter page. But I would like to add the function {{Message.ViewAsWebpageURL}} to make my email available to a webpage.

    Problem
    I have two environments (1 sandbox & 1 production). On the production environment I've the latest update of the D365 for Marketing and on my Sandbox I haven't installed this yet. But this allows me to show the difference. On my Sandbox environment, I've no issue adding the dynamic value of {{Message.ViewAsWebpageURL}}. See screenshot:


    However on my Production environment with the lastest update, I don't have this option. See screenshot:
    Couple of things I've already done:
    - Searched for an entity within the Marketing Data Configuration that allows me to add this to the Content Assist, as only the published entities can be used within the Content Assist. But, no entity shows me this information, not 'Email', not 'Marketing Email'.
    - Checked all the Marketing Data Configuration entities of my Sandbox and compared them with my Production = all of the same entities are published.

    Does anyone have an idea where the issue could be? Or if there is a specific entity I should publish in the Marketing Data Configuration?

    Thank you in advance!

    Kind regards

    Nils





    ------------------------------
    Nils Vanbever
    Realdolmen
    Beersel
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: D365 for Marketing: Issues with Content Assist - Message

    D365UG/CRMUG ALL STAR
    Posted Feb 26, 2020 06:43 AM
    Please open a support ticket if you havent already. This could be a bug.

    ------------------------------
    Joel Lindstrom
    Consulting Principal, MVP
    Hitachi Solutions America, Ltd.
    Greer SC
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: D365 for Marketing: Issues with Content Assist - Message

    Posted Mar 02, 2020 05:40 AM
    Hi Everyone,

    The bug has been resolved by Microsoft over the weekend. 'Message' is now available within the Content Assist in D365 for Marketing.

    Kind regards

    Nils

    ------------------------------
    Nils Vanbever
    RealDolmen
    Beersel
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


If you've found this thread useful, dive deeper into User Group community content by role