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Campaign Activity Phone Call - Convert button greyed out

  • 1.  Campaign Activity Phone Call - Convert button greyed out

    SILVER CONTRIBUTOR
    Posted Feb 18, 2019 08:49 AM
    Edited by Enrico Anzi Feb 18, 2019 12:26 PM
    Hi,

    I have a problem with the record of a phone call: I don't understand why I cannot convert this record in a Campaign answer; the button at the top is greyed out. 
    I've already checked the role of the user and even with the administrator permission the problem persists.

    do you have any idea what the problem might be?

    thanks a lot.
    regards,
    enrico.


    #CRM2011 #customeregagement 
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    Enrico Anzi
    Associazione Italiana per la Lotta al Neuroblastoma
    Milan
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