Customer Engagement & Dynamics CRM Forum

Outlook Button with CRM Fields Missing

  • 1.  Outlook Button with CRM Fields Missing

    SILVER CONTRIBUTOR
    Posted Mar 17, 2020 03:15 AM
    Hi
    We have a strange issue here:
    CRM 2016 with Outlook Sync plugin. Office 365 1908. Everything works ok, but if a user gets an Outlook meeting request, the Button "CRM Fields" is missing.
    The other Buttons "Track"/"Untrack" and "Set Regarding" are visible as usual. IMO, the group "Show" is missing, it should contain "Message" and "CRM Fields".
    Missing Group

    My users are sure, some time ago the button has been visible...

    Any ideas? Thank you in advance
    Heinz
    Academy - Online Interactive Learning from Experts


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