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Record reloading and returning user to default view

  • 1.  Record reloading and returning user to default view

    Posted Aug 02, 2019 01:46 PM
    This problem seems to be isolated to one account and the associated opportunity. When either record is opened the record will load and appear fine for about 30 seconds. Then the page appears to be reloading and returns the users to the default view, essentially kicking them out of the record.

    Autosave is disabled. I'm having difficulty finding any troubleshooting suggestions online since there is no actual error message being generated.

    CRM: Dynamics365 9.1 Online
    Browser: Microsoft Edge
    Operating system: Windows 10

    Thank you

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    Martha Paradise
    Nye Lubricants, Inc.
    Fairhaven MA
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    Conference-CRMUG_200x200


  • 2.  RE: Record reloading and returning user to default view

    MICROSOFT MVP
    Posted Aug 02, 2019 05:14 PM
    @Martha Paradise - Have you checked to see if there is Javascript enabled for the form? Have you tried other browsers such as Chrome or Firefox? ​

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    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    www.acemicrotech.com
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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    Conference-CRMUG_200x200


  • 3.  RE: Record reloading and returning user to default view

    Posted Aug 05, 2019 08:59 AM
    Good morning Aaron,

    Thank you for your reply. There is no JavaScript on the form and it works fine in Chrome.


    ------------------------------
    Martha Paradise
    Nye Lubricants, Inc.
    Fairhaven MA
    ------------------------------

    Conference-CRMUG_200x200


  • 4.  RE: Record reloading and returning user to default view

    Posted Aug 12, 2019 10:48 AM
    The error I'm getting on the page is XML5632: Only one root element is allowed. From a quick google search it doesn't seem possible that I would only get this error when I go to one specific account/opportunity but my knowledge of JavaScript is pretty basic.



    ------------------------------
    Martha Paradise
    Nye Lubricants, Inc.
    Fairhaven MA
    ------------------------------

    Conference-CRMUG_200x200


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