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Remove button from queue item

  • 1.  Remove button from queue item

    GOLD CONTRIBUTOR
    Posted Aug 21, 2019 11:49 AM
    Hi,

    Is there a way to add "Remove button (attached image) in the actual queue item?


    When working emails from the queue, the users have to go back to the view to remove an item from the queue, is there a way to add the remove button within the email screen itself.



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    Regards,
    Geethika L
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    Conference-CRMUG_200x200


  • 2.  RE: Remove button from queue item

    Posted Aug 22, 2019 12:51 AM
    Hi Geetika,

    Yes you can add a custom button on the email form, which can remove the email from the queue it is in.

    Please note, while you may not find the Email to Queue as direct relationship (queue attribute on email entity), however, it is to be noted that One email can only be in One Queue at a given point of time.

    So the custom button, will need to run a custom action to check for the Queue item (Email) and remove the queue item and queue relationship, which in background will delete this relationship. Hence the Email would be removed from this queue.


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    Kamaldeep Singh
    Consultant
    ASG
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    Conference-CRMUG_200x200


  • 3.  RE: Remove button from queue item

    GOLD CONTRIBUTOR
    Posted Aug 22, 2019 10:36 AM
    Do you have an article you can refer me to on how this can be done?

    ------------------------------
    Regards,
    Geethika L
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    Conference-CRMUG_200x200


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