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Knowledge Base Search Control - Content Textbox Size

  • 1.  Knowledge Base Search Control - Content Textbox Size

    Posted Jul 11, 2019 05:37 PM
    ​I've successfully placed a Knowledge Base Search control into a form. Too easy.

    The Knowledge Base Search control has two primary screens: (1) the main search screen and (2) the article screen. The article screen displays the selected article and its content within a textbox--for the purpose of this post, I will refer to this as the "content textbox".

    Everything about the Knowledge Base Search control works as intended; however, the content textbox was too small--its height dimension only allowed for a few lines of the article to be displayed resulting in a poor viewing experience. So here's how I solved that problem:

    1. Edit the form
    2. Double-click the Knowledge Base Search control
    3. In the Set Properties dialog box and the Formatting tab, I changed the Number of Rows to 25
    4. Published the form
    Problem solved!

    But then I discovered I had another issue:

    All of the above-described situation occurred in the traditional Dynamics 365 interface. When the form is opened up in Customer Service Hub/Unified Interface, the Knowledge Base Search control behaves very differently. The search screen looks and behaves correctly; however, the content textbox appears tiny again. The Number of Rows settings that I had updated and published doesn't seem to affect the Customer Service Hub/Unified Interface experience (see screenshots).

    Any idea how to approach this issue so that both interfaces can have a pleasing viewing experience?

    Thanks in advance.
    The Knowledge Base Search Control is inserted into its own tab in the form. The Line settings is set to 25 and allows a better viewing experience of the content.
    The Knowledge Base Search Control (on the same form) appears tiny, resulting in a clunky viewing experience. Increasing the Line option does not appear to change thew presentation.


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    Tommy Ly
    Pitsco Education
    Pittsburg KS
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    Conference-CRMUG_200x200


  • 2.  RE: Knowledge Base Search Control - Content Textbox Size

    Posted 2 days ago

    Hi Tommy,

    Did you find a solution for this?  We have recently discovered the issue of the knowledge search control height not adhering to the row height setting in the UCI.

    Have any others had any experience with this? 



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    Luke Palmer
    bpha Limited
    Bedford
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    Conference-CRMUG_200x200


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