Yeah, I think customization is the way to go if that is the case.
openInNewWindow
https://docs.microsoft.com/en-us/previous-versions/dynamicscrm-2016/developers-guide/jj602956(v=crm.8)#BKMK_OpenEntityForm
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/clientapi/reference/xrm-navigation/openform
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Rex Kenley Tan, MCP
Akron OH
https://www.youracclaim.com/users/rex-kenley-tan*Always be CURRENT with JavaScript & C#, NEVER be obsolete.
DISCLAIMER: All views expressed on this site are my own and DO NOT represent the opinions of ANY entity whatsoever with which I have been, am now, or will be affiliated.
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Original Message:
Sent: 02-19-2019 07:45 AM
From: John Ireland
Subject: New Case Functionality
Thanks...not sure if it is a bug. From the initial implementation years ago, clicking the plus symbol has opened a new window - much more effective for customer service.
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John Ireland
CRM System Coordinator
American Board of Family Medicine
Lexington KY
Original Message:
Sent: 02-19-2019 07:24 AM
From: Rex Kenley Tan
Subject: New Case Functionality
John
If it's not a "bug" then you have to customize that button to fire a js script that would open the case form in a new window.
Cheers!
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Rex Kenley Tan, MCP
Akron OH
https://www.youracclaim.com/users/rex-kenley-tan
*Always be CURRENT with JavaScript & C#, NEVER be obsolete.
DISCLAIMER: All views expressed on this site are my own and DO NOT represent the opinions of ANY entity whatsoever with which I have been, am now, or will be affiliated.
Original Message:
Sent: 02-18-2019 04:22 PM
From: John Ireland
Subject: New Case Functionality
Hello, all ~
We noted today that the Add New Case (+) button on the Contact form now renders the Case form in the existing browser window rather than open a new window. Has anyone else experienced this? Does anyone know of a resolution?
Thanks!
John
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John Ireland
CRM System Coordinator
American Board of Family Medicine
Lexington KY
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