@Rosemarie Cordell that Email a Link button is too convenient to let go of!
There's a good troubleshooting ribbon button guide here:
Ribbon Troubleshooting Guide that uses in-app tool called the Command Checker to inspect the ribbon component definitions to help determine the issue.
Also, I would go into Ribbon Workbench and look to confirm the button is there, and move it up to one of the first 10 buttons.
I hope this helps!
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Allison Briden
Business Systems Analyst
Energy Trust of Oregon
Portland OR
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Original Message:
Sent: Jul 07, 2020 10:55 AM
From: Rosemarie Cordell
Subject: Email a Link button missing in Customer Service Hub
Oh, fancy! I do see that now. Thanks, @Mark Aston!
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Rosemarie Cordell
Business Analyst
NEWBERG OR
Original Message:
Sent: Jul 07, 2020 03:29 AM
From: Mark Aston
Subject: Email a Link button missing in Customer Service Hub
Hi @Rosemarie Cordell, the Email a Link button is technically no longer required as the URL itself holds this information. If you select 2 case views and compare the URL's, the only thing that is different is the viewid. These URL's act the same as when you generate a URL from the Email a Link button.
https://orgurl.com/main.aspx?appid=XXXXXXXXXXXXXXXX&pagetype=entitylist&etn=incident&viewid=XXXXXXXXXXXXXXXXXXXXXXX&viewType=4230
Any queries let me know.
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Mark Aston
Engineer
Ordnance Survey
Southampton, UK
Original Message:
Sent: Jul 06, 2020 04:19 PM
From: Rosemarie Cordell
Subject: Email a Link button missing in Customer Service Hub
I'd like to be able to email a link to a cases view. When I'm in the cases entity, I don't have the "email a link" button in the ribbon but the button is present on the ribbon for all other entities (e.g., accounts, contacts, etc). I am now questioning my sanity as to whether this button has ever been present in the case entity, but I swear it was... Can anyone provide some insight here?
Cases:
Accounts:
#Admin
#CustomerEngagement
#CustomerService
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Rosemarie Cordell
Business Analyst
NEWBERG OR
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