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The future of D365 On-Premises

  • 1.  The future of D365 On-Premises

    SILVER CONTRIBUTOR
    Posted Sep 11, 2019 12:18 PM
    Hi everyone. I've been a member of the CRMUG for over a years but haven't engaged much. I feel a little over my head to be honest. But, it's clear to me that our company is committed and management is wanting more out of it, so it's time to step up my game.

    We are currently on Version 1612 (8.2.5.4) (DB 8.2.5.4) On-premises. I just saw the post about the web client being discontinued in October 2020 and need to find out what that means for us. I'm reading the information about the Unified Interface but I guess most importantly I'm wondering two things...
    1. Does that mean we need to convert to hosted/online?
    2. What is going to happen to all our business processes and workflows (of which we have LOTS!)?

    I'm not even sure where to start to get information or develop a plan. I don't want to put it on the back burner and then suddenly have to make a transition. So, I'd sure appreciate any thoughts, suggestions, etc.

    Thank you in advance

    ------------------------------
    Nanci Zehner
    Technical Support manager
    Xanatek, Inc.
    South Bend IN
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: The future of D365 On-Premises

    TOP CONTRIBUTOR
    Posted Sep 11, 2019 01:11 PM

    Hi Nanci,

    We all feel that way at different times and about different things, don't worry :)

    Here's my advice, although I'm sure many others will have even better input.

    • I am not sure how Microsoft will handle the Unified Interface going forward with on-premises environments.  I'm interested to see what other's know about this.
    • Get a partner!  You will get a lot of good information here.  However, having a partner is a sure-fire way to feel confident that you are going down the right path for your company's needs and future-proofing your Dynamics application(s)
    • Your workflows and business process flows should be fine if you migrate to the cloud.  Of course there will be some pre-work and some testing involved but you do not need to move to Microsoft Flow just yet if you are not ready.  Just look at it as an opportunity to learn new, exciting, and efficient ways of doing things.


    Kind Regards,

    Ben



    ------------------------------
    Ben Edgren
    CRM Applications Manager
    Hufcor, Inc
    Janesville WI
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: The future of D365 On-Premises

    MICROSOFT MVP
    Posted Sep 12, 2019 02:39 AM
    The announcement about the unified interface does not mean that you must convert to hosted/online.  Microsoft has not deprecated the On-Premises edition and in my opinion won't for a while yet. What the plan is for the unified interface in on-premises I don't think has been released yet.

    If you think that you will one day migrate to Online then why not sign up for a 30-day trial and start having a look around?

    ------------------------------
    Feridun Kadir
    Principal Consultant, MVP
    Expert CRM Services Ltd
    Stansted
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: The future of D365 On-Premises

    GOLD CONTRIBUTOR
    Posted Sep 12, 2019 04:29 AM
    ​Unified Interface is already available in v9 of on-premise but you're stuck behind the same walls such as "no dialog support".

    The joys of online means you get updates regularly to the user interface whilst on-premise historically lags behind. I think my current estimate is the on premise UCI is at the same stage the online UCI was around a year ago.

    We are an on premise customer and we are also an ISV meaning we try and support old interfaces and new so I'm pretty up to date on this area so feel free to reach out if you ever have any questions.

    The important thing is you're on-premise which means you don't have any rush (unless you want new features).

    ------------------------------
    Matt Beard
    Senior Software Engineer
    Data8
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 5.  RE: The future of D365 On-Premises

    GOLD CONTRIBUTOR
    Posted Sep 12, 2019 10:09 AM
    Before going online, also have in mind the new announcement regarding the API limits described here: https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations and here: https://www.crmug.com/crmug/communities/community-home/digestviewer/viewthread?MessageKey=db682a19-fd5a-40bc-8b05-a6bec2551ddb&CommunityKey=dc83c23b-ede0-4070-ae7a-dd90859148a6.
    Things are not so clear about this one, keep yourself updated to make best decision for you company.

    ------------------------------
    Zarko Radevic
    Dynamics CRM Programmer
    Digitale Medier 1881 AS
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 6.  RE: The future of D365 On-Premises

    Posted Sep 16, 2019 07:35 PM
    Yes, I agree with Zarko's last comment.

    There have been several announcements lately that give me some cause for concern.  The API Limits have been tightened twice in the past, but this latest announcement of an API Cap (going over costs extra) will significantly increase our integration costs.
    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/316019/new-march-2019-crm-api-rate-limit-6000-every-300s-down-from-60-000

    Next who can forget the earlier announcement of storage cost increases from $5/GB to $40/GB for everything except Attachments and Logs (Logs are $2/GB over a microscopic 2GB allowance)?
    https://www.microsoftpartnercommunity.com/t5/UK-Dynamics-365-Community/Dynamics-365-storage-costs-increase/gpm-p/6067
    https://www.powerobjects.com/blog/2019/04/01/d365-enterprise-licensing-changes/

    And lastly, I came across a potential bombshell regarding D365 CE licensing.  It appears we have to pay extra for Field Service and PSA instead of being bundled (as it is today) into our CE license.
    https://msdynamicsworld.com/story/microsoft-end-plan-based-licensing-dynamics-365-customer-engagement-aiming-focus-app-value

    Concerned by these announcements, I have been researching paths back to an On Premise setup to insulate from the flurry of cost increases.  I suspect much of it comes down to each customer's new pricing when licenses come up for renewal.  For me lately, I have been apprehensive recommending migrating any new systems over to the online platform (D365 CE, CDS, PowerApps, Flow, etc.) until I can get some clarification on the new licensing and pricing changes.

    Thanks!
    Don Schiavone
    Dynamics 365 Developer



    ------------------------------
    Don Schiavone
    ONEGas
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 7.  RE: The future of D365 On-Premises

    SILVER CONTRIBUTOR
    Posted Sep 12, 2019 12:52 PM
    Hi Nanci,
    Since you are on-premises, realistically you never have to change or update - ever!  =)  While that's probably not the best path for the future, it does give you some flexibility on timing, and gives you the capability to either wait and see, take a bit longer to convert, or do whatever is best for your company.  I will say that getting online is probably the best idea long-term - as others have pointed out, that's where you see the features, all the new capabilities, and in an ever-expanding number of cases, functionality that just won't ever make it on-prem (see some of the AI capabilities, for example).  But also keep in mind that deprecation simply means Microsoft will stop providing updates for it, and for on-prem customers it really means nothing at all, since you have full control of when you upgrade to a new version.

    What I will add, however, is that the new UI really is better in a number of ways - it's fast, looks better (I feel), and is responsive across devices, which really helps reduce extra configuration time.  I think after the initial learning curve, we're all going to look back on the days of the classic web UI as the dark times before the Dynamics UI really became useful.

    Finally, as Ben mentions - talk to a partner, it is exactly what we're here for!

    ------------------------------
    Merlin Schwaiger
    Director of Solution Design
    PowerObjects, an HCL Company
    Minneapolis MN
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 8.  RE: The future of D365 On-Premises

    SILVER CONTRIBUTOR
    Posted Sep 17, 2019 09:47 AM
    I just want to thank everyone for your suggestions, observations and feedback. Very much appreciated. We'll hang tight where we are right now as it's working fine for us. I guess more will be revealed in the future.

    ------------------------------
    Nanci Zehner
    Technical Support manager
    Xanatek, Inc.
    South Bend IN
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 9.  RE: The future of D365 On-Premises

    TOP CONTRIBUTOR
    Posted 22 days ago
    Edited by Allison Briden 22 days ago

    Nanci,

    i'm curious to hear where your organization has moved on D365. My organization also is On-premises (8.2.17).
    We'd like to update to On-premises version 9 to access new features like the new Unified Interface. The update requires:
    1. Updating our custom javascript to use the new APIs (done) and
    2. Upgrading our Windows 2012 server to Windows 2016 (required for 9.0).
    As this will involve moving other databases, our infrastructure team would like to go ahead and update to the latest version of Windows Server: 2019.
    However, I got word from a Microsoft rep in the past month that there currently is no plan to test Dynamics 365 On-premise with Windows Server 2019.
    We also are limited on SQL updates with On-premise. Version 8.2.x supports SQL Server 2016. Version 9.0 only supports SQL Server 2017 (no support for 2019).

    I'd like to hear where you all ended up! :)



    ------------------------------
    Allison Briden
    Business Systems Analyst
    Energy Trust of Oregon
    Portland OR
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 10.  RE: The future of D365 On-Premises

    Posted 21 days ago
    Allison you mention the new UI is available on V9 On Prem? It this something I can toggle off and on in a Test instance to get my Users familiar with it? That would be great if I can do so!
    I'm just waiting on details from my support partner regarding moving to V9 from V8 as part of my path towards the Cloud. It would be really useful if I can get Users on board with the new UI and switch it in V9 before I go to the Cloud in the new year.

    ------------------------------
    Jessica Howes
    Opus
    Reigate
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 11.  RE: The future of D365 On-Premises

    TOP CONTRIBUTOR
    Posted 21 days ago
    Edited by Andy Arndt 21 days ago
    Jessica,

    I think your users should be able to try out the Unified Interface and still use classic at the same time. This may work the same for on-prem as online. What we did for our online instance was have some users try out the Unified Interface by selecting the drop down in the upper left and select "Mobile". That's the UCI. Alternatively you can create a Model Driven App and share it with your users. That was the next step we took. They will be able to select it in that same drop down in the upper left. A Model Driven App doesn't take much time to create - you just add the entities you want to the site map. You can have one browser tab open with the classic interface and one open with the UCI. It's a great way to get people used to the new interface and they still have their familiar classic to fall back on.

    ------------------------------
    Andy Arndt
    Minitab, Inc.
    State College PA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 12.  RE: The future of D365 On-Premises

    TOP CONTRIBUTOR
    Posted 20 days ago
    Edited by Allison Briden 20 days ago
    Yes! It is available for On-prem. You can read about it here: About Unified Interface in Dynamics 365 Customer Engagement (on-premises)
    It's a great way to get users used to the new look and feel of Online D365 before you move to the cloud.

    ------------------------------
    Allison Briden
    Business Systems Analyst
    Energy Trust of Oregon
    Portland OR
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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