Customer Engagement & Dynamics CRM Forum

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SMS Texting Tools

  • 1.  SMS Texting Tools

    Posted Apr 11, 2019 12:15 PM
    Hello all,

    Hoping I can get some ideas of tools to use for the ability to text out of CRM. We will be in the cloud as of 2 weeks from today. Would love to hear your thoughts on this subject. Currently my company is looking at non CRM linked solutions like Textedly & SlickText.

    Look forward to hearing your thoughts.


    Anthony Roth
    Director of Business Systems
    California Hospital Association
    Sacramento CA
    CRMUG Summit - Post

  • 2.  RE: SMS Texting Tools

    Posted Apr 11, 2019 12:39 PM
    PowerObjects makes an add-on for texting from 365: PowerSMS


    Joseph C. Markovich
    IT Manager
    Okaya Electric America
    Valparaiso IN

    CRMUG Summit - Post

  • 3.  RE: SMS Texting Tools

    Posted Apr 12, 2019 02:30 AM
    Have you taken a look at Flow and the twilio connector? For sending SMS it's very simple to get going. If you need two way it's a little more effort but doable, a friend of mine done a blog on the two way thing

    I've used PowerObjects SMS in the past, very good tool!
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    Jamie Bark
    Managing Consultant

    CRMUG Summit - Post

  • 4.  RE: SMS Texting Tools

    Posted Apr 12, 2019 07:11 AM
    Hi Anthony,

    There's a UK company that does a pretty rich Dynamics 365 (or Flow) integration called TxtSync -

    Longer term, you might be interested in Omni Channel Engagement Hub from Microsoft, which will offer SMS integration for customer service scenarios along with doing a ton of other stuff.

    This is a popular area for integration, please let us know how you get on!


    Andrew Bibby
    Dynamics 365 Consultant & Project Advisor
    CRM Plus Ltd

    CRMUG Summit - Post

  • 5.  RE: SMS Texting Tools

    Posted Apr 15, 2019 09:35 AM

    Check out my blog posting where I show you how to use Flow to send SMS messages from within CRM to members of a marketing list. You can also easily modify the approach and use it to send to one or more selected Contacts.

    Jerry Weinstock
    Business Technology Strategist, MVP
    CRM Innovation
    Lenexa KS

    CRMUG Summit - Post

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