Customer Engagement & Dynamics CRM Forum

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Contact Preferences Email/Bulk Email

  • 1.  Contact Preferences Email/Bulk Email

    Posted 10 days ago
    We are using CRM for both Sales and Service. We send email to Contacts from both sides, and are leveraging the out of the box Contact Preferences for Email/Bulk Email. We're now running into an issue where contacts do not want to receive Sales emails, but still want to receive Service emails. The Email/Bulk Email fields are all-or-nothing. How are you handling contact preferences for the different areas in your business, with the system determining not to send emails to those who have Email/Bulk Email set to Do Not Allow.

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    Libby George
    Sr. CRM Sales Analyst
    Milwaukee Tool
    Brookfield WI
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Contact Preferences Email/Bulk Email

    Posted 9 days ago
    Hi Libby,

    I don't think there is an OOB feature to accomplish what you are trying to achieve.

    There are solutions out there that have these features. I can personally recommend ClickDimensions as I have worked with it before.

    Another option would be creating your own solution on top of Dynamics to manage email preferences, but this would require a lot of work to develop and maintain.

    It would be interesting to see if anyone in the community has any experience working with other solutions that does the same as CD.

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    Illugi Hjaltalín
    Dynamics 365 CE Consultant
    Stirna Consulting
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Contact Preferences Email/Bulk Email

    Posted 8 days ago
    Hi Libby,

    I would also recommend using an application such as Click Dimensions. With ClickD you can set up a preference centre where you can add options to Sales / Marketing / Service etc.
    This link might be helpful http://blog.clickdimensions.com/dynamically-personalizing-your-subscription-center/

    If not with Click Dimensions any decent email marketing platform will give you the ability to do this. Either way you will probably need to set up the relevant fields in CRM for the preference information to write to.

    Hope that helps,

    Jess

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    Jessica Howes
    Microsoft Dynamics Specialist
    Opus
    Reigate
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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