Customer Engagement & Dynamics CRM Forum

Hello! 

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem. 

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks! 


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Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

​I am replying to follow this.  We have the same issue which leads to adoption resistance for IOS users.  Our servers administrators adjusted the time to allow them to stayed in to 10 hours which is an improvement.  They have to log in every morning basically.  Better but not great.

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Cindy Davis
Texas Association of School Boards
Austin TX
------------------------------

Original Message:
Sent: Sep 13, 2019 10:05 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hello!

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks!


------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

yes ​

------------------------------
Cindy Davis
Texas Association of School Boards
Austin TX
------------------------------

Original Message:
Sent: Sep 16, 2019 07:16 AM
From: Cindy Davis
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

​I am replying to follow this.  We have the same issue which leads to adoption resistance for IOS users.  Our servers administrators adjusted the time to allow them to stayed in to 10 hours which is an improvement.  They have to log in every morning basically.  Better but not great.

------------------------------
Cindy Davis
Texas Association of School Boards
Austin TX

Original Message:
Sent: Sep 13, 2019 10:05 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hello!

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks!


------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

Hi @Dandy Hou and @Cindy Davis, are you both using the email-based ​​sign-in?

------------------------------
Mark Aston
Data Analyst
Ordnance Survey
Southampton, UK
------------------------------

Original Message:
Sent: Sep 13, 2019 10:05 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hello!

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks!


------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

I put the url to log in. The app somehow fixed itself on Friday. I think the problem now has been solved. No idea what happened though.

------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

Original Message:
Sent: Sep 16, 2019 08:25 AM
From: Mark Aston
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hi @Dandy Hou and @Cindy Davis, are you both using the email-based ​​sign-in?

------------------------------
Mark Aston
Data Analyst
Ordnance Survey
Southampton, UK

Original Message:
Sent: Sep 13, 2019 10:05 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hello!

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks!


------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------

Hi @Dandy Hou, thanks for letting us know.  @Cindy Davis​​, I closed the app and shut my phone down on Monday.  I've just switched the phone back on and opened the Dynamics and I wasn't asked to log in, it loaded fine.  Here is the version I have (although a new update has been made available - v13.19093.8)...

I also have the Microsoft Authenticator app installed.

------------------------------
Mark Aston
Data Analyst
Ordnance Survey
Southampton, UK
------------------------------

Original Message:
Sent: Sep 16, 2019 09:17 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

I put the url to log in. The app somehow fixed itself on Friday. I think the problem now has been solved. No idea what happened though.

------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH

Original Message:
Sent: Sep 16, 2019 08:25 AM
From: Mark Aston
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hi @Dandy Hou and @Cindy Davis, are you both using the email-based ​​sign-in?

------------------------------
Mark Aston
Data Analyst
Ordnance Survey
Southampton, UK

Original Message:
Sent: Sep 13, 2019 10:05 AM
From: Dandy Hou
Subject: How to stay logged in to Dynamics 365 for Phones (ios)?

Hello!

This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

Thanks!


------------------------------
Dandy Hou
CRM Business Analyst
AtriCure, Inc.
Mason OH
------------------------------