Customer Engagement & Dynamics CRM Forum

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  • 1.  Tracking time on Case

    Posted Nov 05, 2020 01:04 PM


    I am looking for a way to track time spent on a Case in Dynamics CRM. I found Timer that I can add that is related to SLAs but that only counts down. I would like to use a timer to count upwards when a Case window is open. I know I can tally duration from the activities, but I am looking to automate tallying how long the Case window was open while a user was working on it. Is there a way to have a running clock that keeps track of how long the Case Window is open?

    Thank you,


    #CustomerService #Admin #Beginner


    Nathan Smyers
    Minitab, LLC.
    State College PA

  • 2.  RE: Tracking time on Case

    Posted Nov 05, 2020 02:05 PM
    Sounds like you need something like a PCF control you can put on a form. I found this free tool ( - it is not exactly what you want, but you could get a developer (or the author) to modify it for you.

    If this answered your question, please click on the arrow button next to Reply Inline and choose 'Make Best Answer.'
    Nelson Johnson, Solution Architect
    BroadPoint, Inc., Bethesda MD
    Link with me!

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