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Tracking time on Case

  • 1.  Tracking time on Case

    Posted Nov 05, 2020 01:04 PM

    Hello,

    I am looking for a way to track time spent on a Case in Dynamics CRM. I found Timer that I can add that is related to SLAs but that only counts down. I would like to use a timer to count upwards when a Case window is open. I know I can tally duration from the activities, but I am looking to automate tallying how long the Case window was open while a user was working on it. Is there a way to have a running clock that keeps track of how long the Case Window is open?

    Thank you,

    Nathan


    #CustomerService #Admin #Beginner

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    Nathan Smyers
    Minitab, LLC.
    State College PA
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  • 2.  RE: Tracking time on Case

    TOP CONTRIBUTOR
    Posted Nov 05, 2020 02:05 PM
    Sounds like you need something like a PCF control you can put on a form. I found this free tool (https://pcf.gallery/timer-control/) - it is not exactly what you want, but you could get a developer (or the author) to modify it for you.

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    Nelson Johnson, Solution Architect
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