Customer Engagement & Dynamics CRM Forum

Collection Activities and Customer Balances Integration between AX 2012 and Dynamics CRM online

  • 1.  Collection Activities and Customer Balances Integration between AX 2012 and Dynamics CRM online

    Posted Dec 04, 2019 09:41 AM
    Hey Everyone-

    In the past, we have used Scribe ETL to send collection activities and aging balances from our AX 2012 on-prem environment to our Dynamics CRM online environment.

    While prepping for D365, we are moving away from Scribe. We have tried to use the Azure Data Factory to replace these activities but the performance and reliability are not great (we have a Microsoft ticket open)

    We were wondering if anybody else has done something similar in using AX data to update records in CRM. If so, what technology did you use?

    The other option we've looked at is custom coding API connections to UPSERT into CRM, but we'd like to know how other people are handling scenarios like this.

    Any help is appreciated!

    Michael


    #CustomerEngagement​, #AX 2012, #Azure​​, #Integration​

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    Michael Lee
    Luck Stone Corporation
    VA
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