Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

Flow Free licenses - Dynamics 365

  • 1.  Flow Free licenses - Dynamics 365

    Posted Jun 03, 2019 11:34 AM
    It has been confirmed that Microsoft Flow Free licenses are automatically being assigned to multiple users, which gives users access to Dynamics 365, that should not have access. Is anyone else familiar with this? If so, any solutions to prevent the automatic assignment of the licenses are appreciated.

    Anthony Parks
    Dynamics 365 System Administrator
    Comfort Systems USA
    Indianapolis IN

  • 2.  RE: Flow Free licenses - Dynamics 365

    Posted Jun 03, 2019 11:55 AM
    @Anthony Parks - Something to check in your Office 365 Admin Center when assigning licenses: When assigning licenses, many of the license options have an expandable group to turn on/off many of the included apps under the subscription plan. For example, the Dynamics 365 Customer Engagement license has many apps included:


    Also, reference this thread:

    It seems that if the Microsoft Flow Free license is assigned, new user records are created in Dynamics 365, but without a Security Role. I can see the confusion and concern.

    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio

  • 3.  RE: Flow Free licenses - Dynamics 365

    Posted Jun 04, 2019 03:17 AM
    Hi There

    what we have done is associated our Dynamics 365 Licences with a specific Azure AD Security Group. That way if the person does not have the security group when the process tries to assign the 365 licence, then the user is not created in 365.


    Paul Smith

  • 4.  RE: Flow Free licenses - Dynamics 365

    Posted Jun 04, 2019 03:28 AM
    At last I know why every now and then CRM would tell me I needed to assign roles to one or more of our Software Engineers!

    I seem to recall reading somewhere that this is not reversible - once a user record has been created in Dynamics, it cannot be deleted or removed - correct?

    Donal McCarthy

  • 5.  RE: Flow Free licenses - Dynamics 365

    Posted Jun 04, 2019 11:43 AM
    Yes, we ran into this exact same thing about 6 months ago and have put an Azure AD Security Group in place so we can control who does and doesn't have access to Dynamics 365.  It's an extra step but eliminates the wierd access issues Microsoft is allowing due to their bundled licensing.

    Shawn Hickey
    Burns & McDonnell
    Kansas City MO

If you've found this thread useful, dive deeper into User Group community content by role