Customer Engagement & Dynamics CRM Forum

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Hi Holly -

Do you have a Microsoft rep that works with you?  I'd recommend reaching out to them to see if they can help at all.

Otherwise, I'd suggest logging a support ticket on Customer Source.

https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

------------------------------
Pete Majer
Principal Consultant
Sonoma Partners
Chicago IL
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

No, I have no information about a Microsoft Rep.  I inherited this problem and the original set up was 3+ IT and Marketing directors prior to me. 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Original Message:
Sent: 01-16-2017 05:46 PM
From: Pete Majer
Subject: Recovering Admin Access

Hi Holly -

Do you have a Microsoft rep that works with you?  I'd recommend reaching out to them to see if they can help at all.

Otherwise, I'd suggest logging a support ticket on Customer Source.

https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

------------------------------
Pete Majer
Principal Consultant
Sonoma Partners
Chicago IL
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Hi Holly,
on premise or crm online?

Marco

------------------------------
Marco Grimaldi
Kavo Kerr Group
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

On premise

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Original Message:
Sent: 01-17-2017 07:00 AM
From: Marco Grimaldi
Subject: Recovering Admin Access

Hi Holly,
on premise or crm online?

Marco

------------------------------
Marco Grimaldi
Kavo Kerr Group
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

A few ideas;

If you know who used to be the Admin, you could try re-activating their AD account and resetting their password.  Then, log in as that user, and grant your user the Administrator role.
If you're on-premise and have access to the database, it would be easy enough to write some sql to add the System Administrator role to your user profile.  Post back if would like to pursue that, I can help.
If you're online you could open a ticket with MSFT.

------------------------------
Dave Ireland
VP Technical Services
Salentica
Toronto, Canada
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

If you know who used to be the Admin, you could try re-activating their AD account and resetting their password.  Then, log in as that user, and grant your user the Administrator role.
If you're on-premise and have access to the database, it would be easy enough to write some sql to add the System Administrator role to your user profile.  Post back if would like to pursue that, I can help.
If you're online you could open a ticket with MSFT.

We do know who the Admin use to be, no one would have de-activated his account.  We have reset his password - for some reason that didn't work. My IT guy DID add m as a system admin via sql... This Dynamics instance was set up weirdly - it does not appear to be connected to or communicating with 365 at all. I don't know that connection was correct at one point and one of the 4 IT directors in the last 2 years messed something up, or if the original installer did something else entirely. We did open a ticket with Microsoft. 

Thanks for the ideas! At least, I'm glad to know we are thinking in the right direction(s). 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Original Message:
Sent: 01-17-2017 07:28 AM
From: Dave Ireland
Subject: Recovering Admin Access

A few ideas;

If you know who used to be the Admin, you could try re-activating their AD account and resetting their password.  Then, log in as that user, and grant your user the Administrator role.
If you're on-premise and have access to the database, it would be easy enough to write some sql to add the System Administrator role to your user profile.  Post back if would like to pursue that, I can help.
If you're online you could open a ticket with MSFT.

------------------------------
Dave Ireland
VP Technical Services
Salentica
Toronto, Canada
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

OK sounds like a ticket was the right call.  If you need a quick/temporary remedy, I do have a sql script that you can execute that will add the CRM System Admin role to your user profile.  You can email me at my first initial + lastname @salentica.com if you would like a copy.
Good luck!
Dave

------------------------------
Dave Ireland
VP Technical Services
Salentica
Toronto, Canada
------------------------------

Original Message:
Sent: 01-17-2017 09:06 AM
From: Holly Czuba
Subject: Recovering Admin Access

If you know who used to be the Admin, you could try re-activating their AD account and resetting their password.  Then, log in as that user, and grant your user the Administrator role.
If you're on-premise and have access to the database, it would be easy enough to write some sql to add the System Administrator role to your user profile.  Post back if would like to pursue that, I can help.
If you're online you could open a ticket with MSFT.

We do know who the Admin use to be, no one would have de-activated his account.  We have reset his password - for some reason that didn't work. My IT guy DID add m as a system admin via sql... This Dynamics instance was set up weirdly - it does not appear to be connected to or communicating with 365 at all. I don't know that connection was correct at one point and one of the 4 IT directors in the last 2 years messed something up, or if the original installer did something else entirely. We did open a ticket with Microsoft. 

Thanks for the ideas! At least, I'm glad to know we are thinking in the right direction(s). 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Original Message:
Sent: 01-17-2017 07:28 AM
From: Dave Ireland
Subject: Recovering Admin Access

A few ideas;

If you know who used to be the Admin, you could try re-activating their AD account and resetting their password.  Then, log in as that user, and grant your user the Administrator role.
If you're on-premise and have access to the database, it would be easy enough to write some sql to add the System Administrator role to your user profile.  Post back if would like to pursue that, I can help.
If you're online you could open a ticket with MSFT.

------------------------------
Dave Ireland
VP Technical Services
Salentica
Toronto, Canada
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

We had one customer in a similar situation and Microsoft was able to get the CRM tenant "moved" to tie with their Office 365. In their case they had created the CRM tenant separate from Office 365 so of course no email, etc would work and they had no admin people connected with their CRM tenant.

I would say that in hindsight, the CRM instance was quite a mess and we might have been better to start with a fresh instance but we did sort out with Microsoft's help.

So I'd raise a case with Microsoft and see if they can help you through how to resolve.

------------------------------
Rosalyn Arntzen
President & CEO
Amaxra, Inc
Redmond WA
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Ticket is for sure the best option.
Otherwise I would try to get list of users with system administrator role in CRM through SQL query.

------------------------------
Marco Grimaldi Kavo Kerr
------------------------------

Original Message:
Sent: 01-17-2017 01:17 PM
From: Rosalyn Arntzen
Subject: Recovering Admin Access

We had one customer in a similar situation and Microsoft was able to get the CRM tenant "moved" to tie with their Office 365. In their case they had created the CRM tenant separate from Office 365 so of course no email, etc would work and they had no admin people connected with their CRM tenant.

I would say that in hindsight, the CRM instance was quite a mess and we might have been better to start with a fresh instance but we did sort out with Microsoft's help.

So I'd raise a case with Microsoft and see if they can help you through how to resolve.

------------------------------
Rosalyn Arntzen
President & CEO
Amaxra, Inc
Redmond WA
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------

Hello Holly,

Was this resolved? How did Microsoft proceed with a request like this?

Thanks'

------------------------------
Alexandros Miaris
CRM Consultant
PPG Industries
Athens
------------------------------

Original Message:
Sent: 01-18-2017 07:04 AM
From: Marco Grimaldi
Subject: Recovering Admin Access

Ticket is for sure the best option.
Otherwise I would try to get list of users with system administrator role in CRM through SQL query.

------------------------------
Marco Grimaldi Kavo Kerr
------------------------------

Original Message:
Sent: 01-17-2017 01:17 PM
From: Rosalyn Arntzen
Subject: Recovering Admin Access

We had one customer in a similar situation and Microsoft was able to get the CRM tenant "moved" to tie with their Office 365. In their case they had created the CRM tenant separate from Office 365 so of course no email, etc would work and they had no admin people connected with their CRM tenant.

I would say that in hindsight, the CRM instance was quite a mess and we might have been better to start with a fresh instance but we did sort out with Microsoft's help.

So I'd raise a case with Microsoft and see if they can help you through how to resolve.

------------------------------
Rosalyn Arntzen
President & CEO
Amaxra, Inc
Redmond WA
------------------------------

Original Message:
Sent: 01-16-2017 05:18 PM
From: Holly Czuba
Subject: Recovering Admin Access

I think I have a doozy for you.

I inherited ownership of a CRM instance where there is no one left at the company that has admin access to it.

The people who originally set up CRM did some weird stuff to it.  It's not tied to our company Office 365 or those accounts.  We've tried looking through old email files to find login information with no luck.

We have access to the server. 

Has anyone solved a problem like this before? 

------------------------------
Holly Czuba
Marketing Director
Cumberland International Trucks, LLC
------------------------------