Customer Engagement & Dynamics CRM Forum

Hi All :)

We previously had a CRM instance setup with a hosted environment (which means it is somewhat 'on premise'). We used the crm functionality 'email to case' and it worked because our exchange is on premise and our crm, though hosted, acted as on premise. The CRM instance has since moved to directly online with Microsoft and we can no longer utilise the email to case function because apparently an on premise exchange can't connect with an online CRM.

This was a huge feature for our business and we are desperate to get it back :D

We have even though about setting up an online email address which has the email to case function linked to it and we could forward our exchange emails to that email address. But this isn't ideal obviously.

Any help or suggestions would be greatly appreciated :D 

thanks!

------------------------------
Ebony Dew
Merj
Marcoola
------------------------------

Hi All :)

We previously had a CRM instance setup with a hosted environment (which means it is somewhat 'on premise'). We used the crm functionality 'email to case' and it worked because our exchange is on premise and our crm, though hosted, acted as on premise. The CRM instance has since moved to directly online with Microsoft and we can no longer utilise the email to case function because apparently an on premise exchange can't connect with an online CRM.

This was a huge feature for our business and we are desperate to get it back :D

We have even though about setting up an online email address which has the email to case function linked to it and we could forward our exchange emails to that email address. But this isn't ideal obviously.

Any help or suggestions would be greatly appreciated :D 

thanks!

------------------------------
Ebony Dew
Merj
Marcoola
------------------------------

Hi!

We have the opposite setup - hosted CRM and Office 365 in the cloud. Once we set the CRM Encryption Key to our CRM org, the Outlook sync started working again.

Maybe that works with the reverse set up as well? Hope it helps!
------------------------------
Heidi Neuhauser
CRM Administration Manager
Surgent Professional Education
Devon PA
------------------------------


Original Message:
Sent: 09-24-2015 08:38 PM
From: Ebony Dew
Subject: CRM Email to case functionality

Hi All :)

We previously had a CRM instance setup with a hosted environment (which means it is somewhat 'on premise'). We used the crm functionality 'email to case' and it worked because our exchange is on premise and our crm, though hosted, acted as on premise. The CRM instance has since moved to directly online with Microsoft and we can no longer utilise the email to case function because apparently an on premise exchange can't connect with an online CRM.

This was a huge feature for our business and we are desperate to get it back :D

We have even though about setting up an online email address which has the email to case function linked to it and we could forward our exchange emails to that email address. But this isn't ideal obviously.

Any help or suggestions would be greatly appreciated :D 

thanks!

------------------------------
Ebony Dew
Merj
Marcoola
------------------------------

Heidi,

Can you explain how you set up your CRM to work with the O365 in the cloud? I have little to no flow back and forth. We are hosted CRM through Zero 2 Ten and have O365 in the cloud.

I appreciate any insight you can offer.

------------------------------
Melita Bouchet
Marketing & CRM Administrator
Meridien Accents, Inc.
LaGrange GA
------------------------------


Original Message:
Sent: 09-25-2015 08:58 AM
From: Heidi Neuhauser
Subject: CRM Email to case functionality

Hi!

We have the opposite setup - hosted CRM and Office 365 in the cloud. Once we set the CRM Encryption Key to our CRM org, the Outlook sync started working again.

Maybe that works with the reverse set up as well? Hope it helps!
------------------------------
Heidi Neuhauser
CRM Administration Manager
Surgent Professional Education
Devon PA
------------------------------


Original Message:
Sent: 09-24-2015 08:38 PM
From: Ebony Dew
Subject: CRM Email to case functionality

Hi All :)

We previously had a CRM instance setup with a hosted environment (which means it is somewhat 'on premise'). We used the crm functionality 'email to case' and it worked because our exchange is on premise and our crm, though hosted, acted as on premise. The CRM instance has since moved to directly online with Microsoft and we can no longer utilise the email to case function because apparently an on premise exchange can't connect with an online CRM.

This was a huge feature for our business and we are desperate to get it back :D

We have even though about setting up an online email address which has the email to case function linked to it and we could forward our exchange emails to that email address. But this isn't ideal obviously.

Any help or suggestions would be greatly appreciated :D 

thanks!

------------------------------
Ebony Dew
Merj
Marcoola
------------------------------

Hi All :)

We previously had a CRM instance setup with a hosted environment (which means it is somewhat 'on premise'). We used the crm functionality 'email to case' and it worked because our exchange is on premise and our crm, though hosted, acted as on premise. The CRM instance has since moved to directly online with Microsoft and we can no longer utilise the email to case function because apparently an on premise exchange can't connect with an online CRM.

This was a huge feature for our business and we are desperate to get it back :D

We have even though about setting up an online email address which has the email to case function linked to it and we could forward our exchange emails to that email address. But this isn't ideal obviously.

Any help or suggestions would be greatly appreciated :D 

thanks!

------------------------------
Ebony Dew
Merj
Marcoola
------------------------------