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Booking a Summer Holiday? Watch How Omnichannel Enhances the Online Experience

By Gethin Liddell posted Jul 10, 2017 05:43 AM

Summer is one of my favourite seasons, especially with the spectacular weather we have been having lately in the UK. As many of us make holiday plans, I thought it appropriate to record a video showing how CaféX Live Assist™ for Microsoft Dynamics 365 enhances the experience of booking a hotel room online, both for the guest and the service agent.

In this how-to video, you'll see how a hotel engages a website visitor with relevant content and offers based on the guest's browsing activity. The guest can click to start a live chat session with an agent, who has access to a knowledge base, canned messages, a pre-chat survey and other productivity-enhancing tools all within Dynamics 365 Unified Service Desk. The agent can also see the guest's browser tab, click to navigate on the guest's behalf (co-browse), annotate, push documents and perform other highly interactive service tasks. The net result of this omnichannel experience is a happy guest, a more productive agent and a confirmed hotel booking (with upsell).

Thanks for watching. Here's to a great summer!

For more information on CaféX Live Assist for Dynamics 365, visit our websitedownload our brochure or go ahead and start your free trial now.


I am the Director for Technical Sales EMEAA for CaféX Communications, a solutions provider for omnichannel in Dynamics 365.

I would love to hear your thoughts and experiences on enabling chat and Omnichannel on your Mobile and Web applications. Please comment below or message me directly.

#Sales #Hospitality #CustomerService #CustomerService #Dynamics365