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  • I had same issue - try using the direct URL to the app home page - have had app appear after using that link on two occasions - but triple check, groups, permissions etc by using the app access checker tool. ------------------------------ Andrew ...

  • Take a look here - can create custom KPI that is Service Schedule aware - example shows a Decision Date. Was going to suggest Calculated fields and DiffInDays function but unfortunately not Schedule Aware - hope there is something in the article that ...

  • ...thinking a bit more about this, I now feel that SLA is the wrong capability for my requirement. I.e., SLAs are used to **calculate** an end point - Failure Time - based on three inputs: 1. a Start Time, 2. a Duration, and 3. a Customer Service Schedule. ...

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    SLAs - Resolve By

    Hi All, Can you configure an SLA for a known **future** Target Date / Resolve By date? In all the examples I've found online, a case's Resolve By SLA KPI is set up to be 'Applicable From' Created On date. Then Warn After and Fail After are durations ...

  • Hi, So I'm looking to do some work with the Sales Accelerator, it is installed in my sandbox, I'm a sys Admin and I can access the Sales HUB app fine yet when I select the "Sales Accelerator Setup" option from the "Sales Insights Settings" page of the ...

  • Looks like a missing EntityPermission. Create an entity permission on the "sharepointdocumentlocation" entity, with scope = Contact and select the relationship between contact and sharepointdoclocation. Mike

  • Hi All, Thank you all for your feedback. I will give the Excel method a try as my PowerAutomate skills are not that great. Regards. ------------------------------ Deepak ------------------------------

  • Hi Deepak, an alternative approach using old-style export/import could work if your Excel skills are better than your Power Automate. The problem if you just try and import from your existing list is that it will create new records, not update. So to ...

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