Customer Engagement & Dynamics CRM Forum

While there are multiple ways to implement notifications (Power Automate, Workflows, In-App Notifications), there seems to be an assumption made from the outset that the creation, maintenance, and enhancements are to be made by system administrators.

This is nearly impossible to scale if you have a large user base that wants the freedom to create their own series of notifications.

Has anyone run into this issue? 

Moreover, has anyone been able to leverage a piece of technology and paired it with a defined process that allows users to create and maintain their own personalized notifications, without the overwhelming burden on system administrators?

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James Walsh
Burns & McDonnell
Kansas City
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Hi James,

Would this add-on help? Ive not used it myself personally. 

Alerts / Notifications Management within Dynamics 365 CRM - Alerts4Dynamics

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Alerts / Notifications Management within Dynamics 365 CRM - Alerts4Dynamics Alerts4Dynamics is a productivity app for creating, scheduling and managing alerts and notifications for different entities in Dynamics 365 CRM. It lets you notify your target audience right within the CRM. You can create multiple messages for a single alert in different languages. View this on Inogic >

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Regards, Adam Travers
Empath Services Ltd
Southampton
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Original Message:
Sent: Mar 21, 2022 12:45 PM
From: James Walsh
Subject: Empower Users to Create Personalized Notifications

While there are multiple ways to implement notifications (Power Automate, Workflows, In-App Notifications), there seems to be an assumption made from the outset that the creation, maintenance, and enhancements are to be made by system administrators.

This is nearly impossible to scale if you have a large user base that wants the freedom to create their own series of notifications.

Has anyone run into this issue? 

Moreover, has anyone been able to leverage a piece of technology and paired it with a defined process that allows users to create and maintain their own personalized notifications, without the overwhelming burden on system administrators?

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James Walsh
Burns & McDonnell
Kansas City
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Hey there!

I was facing same problem in past but then someone introduced me to Smart Alerts For Dynamics CRM & which solved my problem. 

Create, view, track and manage smart alerts and notifications for different entities effectively in your Dynamics 365 CRM. Get notified about critical information, task, event, etc. with simple alerts, notifications, and pop-ups at the right time to make accurate decisions. Our Microsoft Dynamics CRM alerts plugin comes with Twilio API integration to keep you updated with SMS alerts.

You can use this plugin i.e. Smart Alerts For Dynamics CRM

Go!! Grab it!!

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Fidel Martin
Biztechcs
Ahmedabad
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Original Message:
Sent: Mar 21, 2022 12:45 PM
From: James Walsh
Subject: Empower Users to Create Personalized Notifications

While there are multiple ways to implement notifications (Power Automate, Workflows, In-App Notifications), there seems to be an assumption made from the outset that the creation, maintenance, and enhancements are to be made by system administrators.

This is nearly impossible to scale if you have a large user base that wants the freedom to create their own series of notifications.

Has anyone run into this issue? 

Moreover, has anyone been able to leverage a piece of technology and paired it with a defined process that allows users to create and maintain their own personalized notifications, without the overwhelming burden on system administrators?

------------------------------
James Walsh
Burns & McDonnell
Kansas City
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