Customer Engagement & Dynamics CRM Forum

Hello,

When I filter the view by Owner (ex. Active Contacts) and searching for specific user name, the search results display both enabled and disabled users (due to conversion from on-prem to cloud several years ago, some users have 2 profiles: enabled and disabled). Is there a way to limit the search result on filtering to only show enabled users? Which view the system is applying when filtering?

Thanks,

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Nataliya Tsyplakova
World Vision Canada
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You can filter based on these options - and only show active users.


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Heather L
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Original Message:
Sent: Apr 08, 2021 10:03 AM
From: Nataliya Tsyplakova
Subject: Filtering the view by Owner displays disabled users

Hello,

When I filter the view by Owner (ex. Active Contacts) and searching for specific user name, the search results display both enabled and disabled users (due to conversion from on-prem to cloud several years ago, some users have 2 profiles: enabled and disabled). Is there a way to limit the search result on filtering to only show enabled users? Which view the system is applying when filtering?

Thanks,

------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------

Thanks, Heather. But I am talking about filtering on the view.


------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------

Original Message:
Sent: Apr 08, 2021 11:11 AM
From: Heather Laughlin
Subject: Filtering the view by Owner displays disabled users

You can filter based on these options - and only show active users.


------------------------------
Heather L

Original Message:
Sent: Apr 08, 2021 10:03 AM
From: Nataliya Tsyplakova
Subject: Filtering the view by Owner displays disabled users

Hello,

When I filter the view by Owner (ex. Active Contacts) and searching for specific user name, the search results display both enabled and disabled users (due to conversion from on-prem to cloud several years ago, some users have 2 profiles: enabled and disabled). Is there a way to limit the search result on filtering to only show enabled users? Which view the system is applying when filtering?

Thanks,

------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------

ahh.. gotcha. Hmm... I dont know why it is showing both... maybe submit ticket to MS? that is interesting that it shows both- could be the transition?

------------------------------
Heather L
------------------------------

Original Message:
Sent: Apr 08, 2021 11:20 AM
From: Nataliya Tsyplakova
Subject: Filtering the view by Owner displays disabled users

Thanks, Heather. But I am talking about filtering on the view.


------------------------------
Nataliya Tsyplakova
World Vision Canada

Original Message:
Sent: Apr 08, 2021 11:11 AM
From: Heather Laughlin
Subject: Filtering the view by Owner displays disabled users

You can filter based on these options - and only show active users.


------------------------------
Heather L

Original Message:
Sent: Apr 08, 2021 10:03 AM
From: Nataliya Tsyplakova
Subject: Filtering the view by Owner displays disabled users

Hello,

When I filter the view by Owner (ex. Active Contacts) and searching for specific user name, the search results display both enabled and disabled users (due to conversion from on-prem to cloud several years ago, some users have 2 profiles: enabled and disabled). Is there a way to limit the search result on filtering to only show enabled users? Which view the system is applying when filtering?

Thanks,

------------------------------
Nataliya Tsyplakova
World Vision Canada
------------------------------